# Which business texting platforms are HIPAA compliant?

Of 17 tracked business texting platforms, 7 publicly state HIPAA support and 2 also offer a signed BAA (Avochato, Textline). For healthcare senders texting reminders, intake and two-way replies, the signed BAA is the document that matters — the rest say nothing about HIPAA publicly, which we record as "not published," not as "no."

## The data behind this answer

| Vendor | Compliance posture | Source | Verified |
| --- | --- | --- | --- |
| Avochato | HIPAA + signed BAA (BAA available) | avochato.com | 2026-06-12 |
| Heymarket | HIPAA stated (BAA not published) | heymarket.com | 2026-06-27 |
| Quo (formerly OpenPhone) | HIPAA stated (BAA not published) | quo.com | 2026-06-27 |
| SimpleTexting | HIPAA stated (BAA not published) | simpletexting.com | 2026-06-27 |
| SlickText | HIPAA stated (BAA not published) | slicktext.com | 2026-06-27 |
| Text Request | HIPAA stated (BAA not published) | textrequest.com |  |
| Textline | HIPAA + signed BAA (BAA available) | textline.com |  |

## Related questions

### Do business texting platforms sign a BAA?

2 of the tracked vendors publicly offer a signed Business Associate Agreement: Avochato, Textline. A BAA is required to handle protected health information in texts under HIPAA, so for clinics and dental offices it is the figure that matters most.

### Is HIPAA the same as having a BAA?

No. A vendor can market HIPAA-compliant texting without signing a BAA. Only a signed BAA legally permits processing protected health information on your behalf, so confirm the BAA, not just the claim. Some vendors also gate it behind a paid add-on.

### Why does HIPAA matter for SMS reminders?

Even an appointment reminder that names a provider or service can expose protected health information. Without a BAA, routing that through a texting platform can breach HIPAA, so verify compliance before sending.

Canonical: https://frontdeskreview.com/business-texting/answers/hipaa-compliant-business-texting/
Cite: Per The Front Desk Review, "HIPAA texting" — https://frontdeskreview.com/business-texting/answers/hipaa-compliant-business-texting/
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