# Which call-tracking platforms are HIPAA compliant?

Of 16 tracked call-tracking platforms, 3 publicly state HIPAA support and 2 also offer a signed BAA (CallRail, Invoca). For healthcare advertisers handling caller data, recordings and transcripts, the signed BAA is the document that matters — the rest say nothing about HIPAA publicly, which we record as "not published," not as "no."

## The data behind this answer

| Vendor | Compliance posture | Source | Verified |
| --- | --- | --- | --- |
| CallRail | HIPAA + signed BAA (BAA available) | callrail.com | 2026-06-27 |
| CallTrackingMetrics | HIPAA stated (BAA not published) | ctm.com | 2026-06-27 |
| Invoca | HIPAA + signed BAA (BAA available) | invoca.com |  |

## Related questions

### Do call-tracking platforms sign a BAA?

2 of the tracked vendors publicly offer a signed Business Associate Agreement: CallRail, Invoca. A BAA is required to handle protected health information in call recordings or transcripts under HIPAA.

### Is HIPAA the same as having a BAA?

No. A vendor can state it is HIPAA-aware without signing a BAA. Only a signed BAA legally permits processing protected health information on your behalf, so confirm the BAA, not just the claim.

### Why does this matter for call recordings?

Recorded calls and AI transcripts in regulated verticals (medical, dental, legal) can capture sensitive data. Without a BAA, routing that through a call-tracking platform can breach HIPAA.

Canonical: https://frontdeskreview.com/call-tracking/answers/hipaa-compliant-call-tracking-software/
Cite: Per The Front Desk Review, "HIPAA call tracking" — https://frontdeskreview.com/call-tracking/answers/hipaa-compliant-call-tracking-software/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl