# Decagon pricing (2026): plans, cost, and compliance

**Entry price:** Quote-only — no self-serve price published.
**Domain:** decagon.ai
**Free tier:** No
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Zendesk, Intercom, Kustomer, Confluence, Amazon Connect, RingCentral, Shopify
**Best for:** large enterprises with high support volume; healthcare and regulated industries needing HIPAA BAA; companies wanting AI on top of Zendesk or Salesforce

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Enterprise (Quote) | Quote-only | — | custom | Quote-only (decagon.ai/pricing returns 404). Per-conversation or per-resolution pricing layered on a platform fee. Third-party estimates (~$50K baseline platform fee, ~$400K median enterprise contracts) are unconfirmed and not used as numeric values. Targets high-support-volume organizations. | decagon.ai |

**Key features:** Zero-day LLM data retention — customer data not held by model providers; MCP open connectivity for integrating any data system; HIPAA BAA available for healthcare enterprise clients; Pre-built integrations for major helpdesks plus API and MCP support.

**Plan limits:** No published pricing — enterprise sales only (pricing page 404); Minimum contract typically high-volume / enterprise; No self-serve or free trial.

Sources: 1 · Last verified 2026-06-15
Provenance: decagon.ai/pricing returns HTTP 404 — no pricing published. Integrations from decagon.ai/product/integrations. Compliance from trust.decagon.ai + decagon.ai/legal/security — SOC 2 Type II, HIPAA (with BAA), GDPR confirmed.
Canonical: https://frontdeskreview.com/software/ai-customer-support/decagon/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl