# Gorgias pricing (2026): plans, cost, and compliance

**Entry price:** $10/mo (Starter). Among the 4 ai customer support we track it is #3 cheapest of 4; median entry $5/mo.
**Domain:** gorgias.com
**Free tier:** No · 7-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Shopify, Klaviyo, Recharge, Loop Returns, Yotpo, Attentive, Instagram, Facebook, TikTok, WhatsApp
**Best for:** Shopify e-commerce brands; DTC retailers; teams wanting helpdesk plus AI in one e-commerce-focused tool
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Starter | $10 | — | flat | 50 tickets/month included. Overage: $0.40/ticket. AI Agent overage applies per resolved conversation. Email, live chat, social channels included. | gorgias.com |
| Basic | $60 | −17% | flat | 300 tickets/month. Monthly $60; annual $50/month ($600/year). Overage: $40/100 tickets. AI Agent: $1.00/resolved conversation monthly or $0.90 annually. | gorgias.com |
| Pro | $360 | −17% | flat | 2,000 tickets/month. Monthly $360; annual $300/month ($3,600/year). Overage: $36/100 tickets. AI Agent: $1.00/resolved conversation monthly or $0.90 annually. Recommended plan. | gorgias.com |
| Advanced | $900 | −17% | flat | 5,000 tickets/month. Monthly $900; annual $750/month ($9,000/year). Overage: $36/100 tickets. AI Agent: $1.00/resolved conversation monthly or $0.90 annually. | gorgias.com |
| Enterprise | Quote-only | — | custom | 5,000+ tickets/month, custom pricing. Overage: $32/100 tickets. Contact sales. | gorgias.com |

**Key features:** AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales.

**Plan limits:** Helpdesk tickets are hard-capped per plan with per-ticket overage fees; AI Agent conversations billed separately per resolved interaction; 150+ integrations but focused on e-commerce stack.

## Cheaper ai customer support alternatives

- [Tidio (Lyro AI)](https://frontdeskreview.com/software/ai-customer-support/tidio-lyro/) — from $0/mo
- [Help Scout](https://frontdeskreview.com/software/ai-customer-support/help-scout/) — from $0/mo

Sources: 1 · Last verified 2026-06-15
Provenance: Helpdesk plan prices and AI Agent per-resolution rate from gorgias.com/pricing. Compliance from gorgias.com/security — SOC 2 Type II and HIPAA confirmed (request-report gated); GDPR stated elsewhere.
Canonical: https://frontdeskreview.com/software/ai-customer-support/gorgias/
Cite: Per The Front Desk Review, Gorgias's entry plan was $10/mo as of 2026-06-15 — https://frontdeskreview.com/software/ai-customer-support/gorgias/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl