# Help Scout pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 4 ai customer support we track it is the cheapest; median entry $5/mo.
**Domain:** helpscout.com
**Free tier:** Yes · 15-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, HubSpot, Jira, Linear, Aircall, Slack, Shopify
**Best for:** SMB and mid-market SaaS; healthcare teams (Pro + HIPAA/BAA); teams wanting transparent per-resolution AI pricing
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | flat | Forever-free. Up to 5 users, 1 inbox, 1 Docs site. AI Answers add-on at $0.75/resolution (3-month free trial on new accounts). | helpscout.com |
| Standard | $25 | −16% | per_seat | $25/user/month monthly; $21/user/month billed annually (16% off). Multiple inboxes, live chat, Instagram & Messenger, AI inbox assistant, WhatsApp. AI Answers chatbot add-on at $0.75/resolution. | helpscout.com |
| Plus | $45 | −16% | per_seat | $45/user/month monthly; $37.80/user/month billed annually (16% off). Adds advanced workflows, advanced SLAs, unlimited AI drafts, round-robin routing, Salesforce/Jira/HubSpot integrations, SSO/SAML. AI Answers at $0.75/resolution. | helpscout.com |
| Pro | $75 | −16% | per_seat | $75/user/month monthly; $63/user/month billed annually (16% off). Adds HIPAA compliance, unlimited workflows/SLAs, SSO/SAML, up to 50 light users, dedicated onboarding, strategic account manager, preferred Aircall pricing. AI Answers at $0.75/resolution. | helpscout.com |

**Key features:** AI Answers autonomous chatbot at $0.75/resolution with 3-month free trial; AI inbox assistant, AI drafts, AI summarize on paid plans; HIPAA-eligible on Pro plan with BAA; Clean, simple inbox UX with 100+ integrations.

**Plan limits:** Free plan limited to 5 users and 1 inbox; AI Answers charged at $0.75/resolution across all plans; HIPAA compliance available on Pro plan with signed BAA.

Sources: 1 · Last verified 2026-06-15
Provenance: Plan prices and AI Answers rate from helpscout.com/pricing. Compliance from helpscout.com/security (SOC 2 Type 2 + HIPAA, BAA required) and helpscout.com DPA (EU GDPR).
Canonical: https://frontdeskreview.com/software/ai-customer-support/help-scout/
Cite: Per The Front Desk Review, Help Scout's entry plan was $0 (free)/mo as of 2026-06-15 — https://frontdeskreview.com/software/ai-customer-support/help-scout/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl