# Intercom Fin pricing (2026): plans, cost, and compliance

**Entry price:** $39/mo (Essential). Among the 4 ai customer support we track it is the most expensive; median entry $5/mo.
**Domain:** intercom.com
**Free tier:** No · 14-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, HubSpot, Slack, Shopify, WhatsApp, Stripe, Zendesk
**Best for:** mid-market SaaS; e-commerce; enterprises layering AI on an existing helpdesk
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Essential | $39 | −26% | per_seat | Monthly billing $39/seat; annual billing $29/seat (~26% off). Includes Fin AI Agent access at $0.99 per resolved outcome (charged separately on top of seat price). Messenger, shared inbox, ticketing, public help center, pre-built reports. | intercom.com |
| Advanced | $99 | −14% | per_seat | Monthly billing $99/seat; annual billing $85/seat (~14% off). Adds multiple team inboxes, workflow automation, round-robin assignment, multilingual help center, 20 free Lite seats. Fin AI Agent $0.99/outcome extra. | intercom.com |
| Expert | $139 | −5% | per_seat | Monthly billing $139/seat; annual billing $132/seat (~5% off). Adds SSO & identity management, HIPAA support, SLAs, multibrand, 50 free Lite seats. Fin AI Agent $0.99/outcome extra. | intercom.com |
| Fin Standalone | Quote-only | — | per_call | From $0.99 per resolved Fin outcome, no seat required. Works on top of existing helpdesks (e.g. Salesforce). An outcome counts when the customer confirms resolution, doesn't ask for more help, or Fin completes a workflow. Usage-based; minimum commitment may apply. | intercom.com |

**Key features:** Fin AI Agent resolves issues autonomously across chat, email, and voice; Per-outcome pricing — only pay when Fin fully resolves a conversation; Standalone Fin works on top of an existing helpdesk (no seat needed); ISO/IEC 42001:2023 AI governance certification.

**Plan limits:** Fin AI Agent billed from $0.99/outcome on top of seat fees; WhatsApp, SMS, phone and outbound carry additional usage fees; Minimum 1 full seat required for core plans.

## Cheaper ai customer support alternatives

- [Tidio (Lyro AI)](https://frontdeskreview.com/software/ai-customer-support/tidio-lyro/) — from $0/mo
- [Help Scout](https://frontdeskreview.com/software/ai-customer-support/help-scout/) — from $0/mo
- [Gorgias](https://frontdeskreview.com/software/ai-customer-support/gorgias/) — from $10/mo

Sources: 1 · Last verified 2026-06-15
Provenance: Plan prices fetched from intercom.com/pricing (Essential $39/$29, Advanced $99/$85, Expert $139/$132; monthly figures cross-checked via WebSearch). Compliance from intercom.com/help/.../7053674 + trust.intercom.com listing SOC 2, ISO 27001:2022, ISO 27018, ISO 27701, ISO/IEC 42001:2023, GDPR, HIPAA, CCPA, HDS.
Canonical: https://frontdeskreview.com/software/ai-customer-support/intercom-fin/
Cite: Per The Front Desk Review, Intercom Fin's entry plan was $39/mo as of 2026-06-15 — https://frontdeskreview.com/software/ai-customer-support/intercom-fin/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl