# Tidio (Lyro AI) pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 4 ai customer support we track it is the cheapest; median entry $5/mo.
**Domain:** tidio.com
**Free tier:** Yes · 7-day free trial
**Compliance:** HIPAA No · SOC 2 Yes · GDPR Yes
**Integrations:** Shopify, Salesforce, Zendesk, Messenger, WhatsApp, Instagram, WooCommerce, Klaviyo
**Best for:** SMB e-commerce; Shopify stores; teams wanting live chat plus AI in one tool
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | flat | Forever-free. 50 billable conversations/month. Live chat and ticketing included. Lyro AI not included in base free tier. | tidio.com |
| Starter | $29 | −17% | flat | ~$29/mo monthly; ~$24.17/mo billed annually (2 months free). 100 billable conversations, 50 one-time free Lyro AI conversations, 100 Flows visitors. Basic analytics, live chat, ticketing. | tidio.com |
| Growth | $59 | −17% | flat | ~$59/mo monthly; from ~$49.17/mo annually. Scales from 250 up to 2,000 billable conversations/month. Advanced analytics, auto chat assignment, macros, permissions, ticketing automations. Lyro AI add-on from $32.50/mo for 50 conversations. | tidio.com |
| Plus | $749 | −17% | flat | Starts at $749/mo. Custom billable conversations, departments, multiproject, custom branding, OpenAPI access, dedicated Success Manager, live chat support. | tidio.com |
| Premium | Quote-only | — | custom | Contact for pricing. Includes 3,000+ Lyro AI conversations/month, guaranteed 50% Lyro AI resolution rate, Mobile SDK, advanced Copilot, managed service, Slack support, SSO, compliance features. | tidio.com |

**Key features:** Lyro AI agent handles conversations autonomously with configurable resolution rate; Flows chatbot builder for no-code automation; Multichannel: live chat, email, Messenger, WhatsApp, Instagram; Guaranteed 50% AI resolution rate on Premium tier.

**Plan limits:** Free plan capped at 50 conversations/month; Lyro AI conversations are a separate paid add-on on most plans; Growth scales 250 to 2,000 conversations; higher volume requires Plus/Premium.

Sources: 1 · Last verified 2026-06-15
Provenance: All plan prices fetched from tidio.com/pricing. Compliance from trust.tidio.com — SOC 2 Type II + GDPR confirmed (also CCPA, EU AI Act, NIST AI RMF); HIPAA not listed.
Canonical: https://frontdeskreview.com/software/ai-customer-support/tidio-lyro/
Cite: Per The Front Desk Review, Tidio (Lyro AI)'s entry plan was $0 (free)/mo as of 2026-06-15 — https://frontdeskreview.com/software/ai-customer-support/tidio-lyro/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl