# Yuma AI pricing (2026): plans, cost, and compliance

**Entry price:** Quote-only — no self-serve price published.
**Domain:** yuma.ai
**Free tier:** No
**Compliance:** HIPAA Not published · SOC 2 Yes · GDPR Yes
**Integrations:** Zendesk, Gorgias, Shopify, Recharge, Loop Returns, Klaviyo, AfterShip, Yotpo, Stripe
**Best for:** Shopify and DTC e-commerce brands; high-volume e-commerce support with complex order workflows; teams on Zendesk or Gorgias wanting an AI resolution layer

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Resolution-Based (Quote) | Quote-only | — | custom | No prices published on yuma.ai/pricing — demo/sales contact required. Third-party blogs report historical tiers (~$350/mo for 500 resolutions, ~$650/mo for 1,000, ~$900/mo for 1,500; enterprise custom), billed per resolved ticket. These figures are unconfirmed by the live page and not used as numeric values. | yuma.ai |

**Key features:** Outcome-based billing — only pay for fully resolved tickets; 50+ integrations covering e-commerce, shipping, returns, subscriptions, loyalty; Automates order lookups, returns, refunds, tracking natively in the Shopify ecosystem; SOC 2 compliant with Vanta-monitored public trust center.

**Plan limits:** No published pricing — demo required; Focused exclusively on e-commerce use cases; Data deleted after 13 weeks by default.

Sources: 1 · Last verified 2026-06-15
Provenance: yuma.ai/pricing confirmed demo-only ('Book a personalized demo') — no published prices. SOC 2 + GDPR stated on Yuma security blog; HIPAA not stated → null. Historical per-resolution tiers from third-party blogs not confirmed by the live page; monthlyUsd null.
Canonical: https://frontdeskreview.com/software/ai-customer-support/yuma/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl