# Userback pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 6 bug reporting we track it is the cheapest; median entry $25/mo.
**Domain:** userback.io
**Free tier:** Yes
**Compliance:** HIPAA Not published · SOC 2 Yes · GDPR Yes
**Integrations:** Jira, ClickUp, Zapier, Slack, GitHub, Linear, Zendesk, Intercom
**Best for:** SaaS product teams; customer feedback management; user research; mobile and web QA
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | flat | Up to 2 seats, 2 projects, 7-day feedback availability. Core widget and feedback collection. Forever free. | userback.io |
| Team | $9 | −22% | per_seat | Per user/seat. Annual: $7/seat/mo. Unlimited feedback availability, Jira and ClickUp integrations, Zapier, customizable widgets. | userback.io |
| Business | $19 | −21% | per_seat | Per user/seat. Annual: $15/seat/mo. 25 projects. AI Feedback & Insights, session replays, JavaScript SDK, user surveys, behavioral targeting, custom branding, developer tools, console logs. | userback.io |
| Business Plus | $29 | −21% | per_seat | Per user/seat. Annual: $23/seat/mo. Unlimited projects, Mobile SDK, advanced privacy controls, REST API, webhooks, email forwarding, SSO (minimum 25 seats), premium support. | userback.io |

**Key features:** Forever-free tier with unlimited feedback collection; AI Feedback & Insights for automatic categorization; Session replay built in (Business plan); Mobile SDK for in-app feedback (Business Plus).

**Plan limits:** Free: 2 seats, 2 projects, 7-day feedback retention; Business: 25 projects; SSO requires minimum 25 seats (Business Plus).

Sources: 1 · Last verified 2026-06-18
Provenance: Re-fetched https://userback.io/pricing and https://userback.io/security on 2026-06-18. Free Forever (2 seats/2 projects), Team $9/$7, Business $19/$15, Business Plus $29/$23 per seat confirmed. SSO minimum 25 seats on Business Plus confirmed. SOC 2 Type II and GDPR confirmed; HIPAA only via datacenter provider (null).
Canonical: https://frontdeskreview.com/software/bug-reporting/userback/
Cite: Per The Front Desk Review, Userback's entry plan was $0 (free)/mo as of 2026-06-18 — https://frontdeskreview.com/software/bug-reporting/userback/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl