# Dialpad Ai Contact Center pricing (2026): plans, cost, and compliance

**Entry price:** $95/mo (Essentials). Among the 9 contact center software we track it is #7 cheapest of 9; median entry $75/mo.
**Domain:** dialpad.com
**Free tier:** No
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Zendesk, HubSpot, ServiceNow, Slack, Microsoft Teams, Google Workspace, Okta
**Best for:** Mid-market teams wanting AI-native contact center; Healthcare organizations needing one-click BAA; Teams already using Dialpad for unified communications
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Essentials | $95 | −16% | per_seat | $95/user/month billed monthly; $80/user/month billed annually. Per-minute inbound/outbound charges billed on top of seat license. Includes AI transcription, basic IVR, inbound routing. | dialpad.com |
| Advanced | $135 | −15% | per_seat | $135/user/month billed monthly; $115/user/month billed annually. Adds advanced analytics, custom routing, CRM integrations. | dialpad.com |
| Premium | $170 | −12% | per_seat | $170/user/month billed monthly; $150/user/month billed annually. Adds Workforce Management, AI coaching, 100% uptime SLA, premium support. | dialpad.com |

**Key features:** Built-in AI transcription and real-time coaching on all plans; One-click BAA for HIPAA-covered entities; SOC 2 Type 2, ISO 27001/27017/27018 certified; Unified platform: business phone + contact center.

**Plan limits:** Per-minute charges apply on top of seat license for inbound/outbound calls; Administrative fee charged separately; Plan prices corroborated from third-party guides; official page returned HTTP 403; AI Agents pricing not published, requires sales contact.

## Cheaper contact center software alternatives

- [Twilio Flex](https://frontdeskreview.com/software/contact-center-software/twilio-flex/) — from $0/mo
- [CloudTalk](https://frontdeskreview.com/software/contact-center-software/cloudtalk/) — from $27/mo
- [Aircall](https://frontdeskreview.com/software/contact-center-software/aircall/) — from $40/mo
- [Genesys Cloud CX](https://frontdeskreview.com/software/contact-center-software/genesys-cloud/) — from $75/mo
- [Nextiva Contact Center](https://frontdeskreview.com/software/contact-center-software/nextiva-contact-center/) — from $75/mo

Sources: 1 · Last verified 2026-06-15
Provenance: Official pricing page dialpad.com/pricing returned HTTP 403; Support plan prices corroborated via WebSearch from multiple independent 2026 sources consistently reporting Essentials $80/$95, Advanced $115/$135, Premium $150/$170 (annual/monthly). Compliance from dialpad.com/trust.
Canonical: https://frontdeskreview.com/software/contact-center-software/dialpad-ai-contact-center/
Cite: Per The Front Desk Review, Dialpad Ai Contact Center's entry plan was $95/mo as of 2026-06-15 — https://frontdeskreview.com/software/contact-center-software/dialpad-ai-contact-center/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl