# Five9 pricing (2026): plans, cost, and compliance

**Entry price:** $119/mo (Digital). Among the 9 contact center software we track it is the most expensive; median entry $75/mo.
**Domain:** five9.com
**Free tier:** No
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Oracle, Microsoft Teams, Google CCAI
**Best for:** Mid-market and enterprise contact centers (50+ seats); Healthcare organizations requiring HIPAA/BAA; Teams needing strong WFM at Pro/Enterprise
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Digital | $119 | — | per_seat | $119 per concurrent user per month. Digital channels only (chat, email, SMS/MMS, social messaging). Minimum 50 seats. Usage-based pricing may also apply. | five9.com |
| Core | $159 | — | per_seat | $159 per concurrent user per month. All channels with essential AI features, blended inbound/outbound voice plus digital. Minimum 50 seats. | five9.com |
| Plus | Quote-only | — | custom | Contact sales for pricing. Advanced AI capabilities added to Core. Minimum 50 seats. | five9.com |
| Pro | Quote-only | — | custom | Contact sales for pricing. AI essentials plus Workforce Engagement Management (WEM). Minimum 50 seats. | five9.com |
| Enterprise | Quote-only | — | custom | Contact sales for pricing. Advanced AI plus full WEM suite. Minimum 50 seats. Supports named agent and pay-per-use billing in addition to concurrent user. | five9.com |

**Key features:** Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use.

**Plan limits:** Minimum 50 concurrent seats on all plans; Digital plan excludes voice channels; Plus/Pro/Enterprise pricing not published.

## Cheaper contact center software alternatives

- [Twilio Flex](https://frontdeskreview.com/software/contact-center-software/twilio-flex/) — from $0/mo
- [CloudTalk](https://frontdeskreview.com/software/contact-center-software/cloudtalk/) — from $27/mo
- [Aircall](https://frontdeskreview.com/software/contact-center-software/aircall/) — from $40/mo
- [Genesys Cloud CX](https://frontdeskreview.com/software/contact-center-software/genesys-cloud/) — from $75/mo
- [Nextiva Contact Center](https://frontdeskreview.com/software/contact-center-software/nextiva-contact-center/) — from $75/mo

Sources: 1 · Last verified 2026-06-15
Provenance: Pricing fetched directly from five9.com/products/pricing: Digital $119 and Core $159 per concurrent user render; Plus/Pro/Enterprise are contact-sales (monthlyUsd null). HIPAA/BAA confirmed from five9.com/legal/HIPAA. SOC 2 Type 2 and GDPR confirmed via Five9 Trust Center — GDPR corrected from null to true.
Canonical: https://frontdeskreview.com/software/contact-center-software/five9/
Cite: Per The Front Desk Review, Five9's entry plan was $119/mo as of 2026-06-15 — https://frontdeskreview.com/software/contact-center-software/five9/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl