# Genesys Cloud CX pricing (2026): plans, cost, and compliance

**Entry price:** $75/mo (Genesys Cloud CX 1). Among the 9 contact center software we track it is #4 cheapest of 9; median entry $75/mo.
**Domain:** genesys.com
**Free tier:** No
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Microsoft Teams, Zoom, ServiceNow, Zendesk, Microsoft Dynamics, Google CCAI, SAP
**Best for:** Enterprise contact centers; Regulated industries (healthcare, finance, government); Teams needing built-in WFM and AI
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Genesys Cloud CX 1 | $75 | — | per_seat | Per named agent per month (annual list price). Voice-only contact center: inbound/outbound voice, IVR, ACD, basic reporting. Digital channels available as add-ons. | genesys.com |
| Genesys Cloud CX 2 | $115 | — | per_seat | Per named agent per month (annual list price). Adds digital channels (email, chat, SMS, social messaging) to CX 1. | genesys.com |
| Genesys Cloud CX 3 | $155 | — | per_seat | Per named agent per month (annual list price). Adds Workforce Engagement Management (WFM/WFO), AI forecasting and scheduling on top of CX 2. | genesys.com |
| Genesys Cloud CX 4 | $240 | — | per_seat | Per named agent per month (annual list price). Maximizes AI and journey orchestration: advanced AI, real-time coaching, predictive engagement on top of CX 3. | genesys.com |

**Key features:** Four-tier architecture from pure voice to full AI+WFM; FedRAMP authorized; ISO 27001/27017/27018 and ISO 42001 AI governance; Built-in Workforce Engagement Management at CX 3+.

**Plan limits:** CX 1 is voice-only; digital channels sold as add-ons; Named, concurrent, and hourly licensing models available; Plan prices corroborated from third-party guides, not rendered on official page; Implementation fees apply for enterprise deployments.

## Cheaper contact center software alternatives

- [Twilio Flex](https://frontdeskreview.com/software/contact-center-software/twilio-flex/) — from $0/mo
- [CloudTalk](https://frontdeskreview.com/software/contact-center-software/cloudtalk/) — from $27/mo
- [Aircall](https://frontdeskreview.com/software/contact-center-software/aircall/) — from $40/mo

Sources: 1 · Last verified 2026-06-15
Provenance: Official pricing page genesys.com/pricing returned a navigation shell without plan dollar amounts on fetch (confirmed via WebFetch — no prices render). Plan prices ($75/$115/$155/$240 per agent/month, annual) corroborated via WebSearch from multiple independent 2026 sources citing Genesys Cloud pricing documentation. Compliance from genesys.com/trust-center/compliance.
Canonical: https://frontdeskreview.com/software/contact-center-software/genesys-cloud/
Cite: Per The Front Desk Review, Genesys Cloud CX's entry plan was $75/mo as of 2026-06-15 — https://frontdeskreview.com/software/contact-center-software/genesys-cloud/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl