# Nextiva Contact Center pricing (2026): plans, cost, and compliance

**Entry price:** $75/mo (Essential). Among the 9 contact center software we track it is #4 cheapest of 9; median entry $75/mo.
**Domain:** nextiva.com
**Free tier:** No
**Compliance:** HIPAA Not published · SOC 2 Not published · GDPR Not published
**Integrations:** Salesforce, Microsoft Teams, HubSpot, Zendesk, Google Workspace, ServiceNow
**Best for:** SMB and mid-market teams consolidating UCaaS and CCaaS; Teams wanting usage-based billing flexibility; Organizations already using Nextiva UCaaS
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Essential | $75 | — | per_seat | From $75 per agent per month. Omnichannel voice and webchat, up to 5 smart call routing rules, 1 real-time dashboard, basic self-service bots, AI transcription and summarization. Usage-based alternatives: $0.018/agent/minute or $129/concurrent seat. | nextiva.com |
| Professional | Quote-only | — | custom | Contact sales for pricing. Adds real-time supervisor support, PCI-DSS compliance for secure payments, advanced AI bots on top of Essential. | nextiva.com |
| Premium | Quote-only | — | custom | Contact sales for pricing. Includes full Workforce Management (WFM), unlimited channels, advanced CX analytics on top of Professional. | nextiva.com |

**Key features:** Usage-based pricing alternative: $0.018/agent/minute or $129/concurrent seat on Essential; AI transcription and summarization included in Essential; XBert AI Receptionist add-on from $99/month; Unified UCaaS + CCaaS from single vendor.

**Plan limits:** Professional and Premium pricing not published; Essential plan limits to 5 routing rules and 1 real-time dashboard; XBert AI Receptionist add-on starts at $99/month; Compliance not confirmed on an official Nextiva trust page.

## Cheaper contact center software alternatives

- [Twilio Flex](https://frontdeskreview.com/software/contact-center-software/twilio-flex/) — from $0/mo
- [CloudTalk](https://frontdeskreview.com/software/contact-center-software/cloudtalk/) — from $27/mo
- [Aircall](https://frontdeskreview.com/software/contact-center-software/aircall/) — from $40/mo

Sources: 1 · Last verified 2026-06-15
Provenance: Pricing fetched directly from nextiva.com/contact-center/pricing; Essential 'From $75/agent/mo' confirmed on official page. Professional and Premium are contact-sales only (monthlyUsd null). Usage-based alternative ($0.018/agent/minute, $129/concurrent seat) and XBert AI Receptionist add-on (from $99/month) corroborated via WebSearch. Compliance not confirmed on an official Nextiva trust page during research — left null.
Canonical: https://frontdeskreview.com/software/contact-center-software/nextiva-contact-center/
Cite: Per The Front Desk Review, Nextiva Contact Center's entry plan was $75/mo as of 2026-06-15 — https://frontdeskreview.com/software/contact-center-software/nextiva-contact-center/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl