# NICE CXone pricing (2026): plans, cost, and compliance

**Entry price:** $110/mo (Omnichannel Suite). Among the 9 contact center software we track it is #8 cheapest of 9; median entry $75/mo.
**Domain:** nice.com
**Free tier:** No
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, SAP, Google CCAI, Microsoft Teams, Oracle
**Best for:** Enterprise and government contact centers; Healthcare and financial services requiring HIPAA/HITRUST; Teams wanting transparent monthly billing
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Omnichannel Suite | $110 | — | per_seat | $110 per agent per month, billed monthly in arrears. Entry-level omnichannel contact center. Usage-based tiered model. | nice.com |
| Essential Suite | $135 | — | per_seat | $135 per agent per month, billed monthly in arrears. Adds essential AI features to Omnichannel Suite. | nice.com |
| Core Suite | $169 | — | per_seat | $169 per agent per month, billed monthly in arrears. Core omnichannel with expanded AI capabilities. | nice.com |
| Complete Suite | $209 | — | per_seat | $209 per agent per month, billed monthly in arrears. Full-featured suite with advanced AI and analytics. | nice.com |
| Ultimate Suite | $249 | — | hybrid | $249 per agent per month plus $0.25 per session, billed monthly in arrears. Maximum AI and WFM. Industry packages (Banking, Insurance, Healthcare, Retail) also $249 + $0.25/session. | nice.com |

**Key features:** Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA.

**Plan limits:** Monthly billing in arrears, no prepay required; Buyers often negotiate below list with multi-year contracts; Government package separately priced at $2/consumer/year.

## Cheaper contact center software alternatives

- [Twilio Flex](https://frontdeskreview.com/software/contact-center-software/twilio-flex/) — from $0/mo
- [CloudTalk](https://frontdeskreview.com/software/contact-center-software/cloudtalk/) — from $27/mo
- [Aircall](https://frontdeskreview.com/software/contact-center-software/aircall/) — from $40/mo
- [Genesys Cloud CX](https://frontdeskreview.com/software/contact-center-software/genesys-cloud/) — from $75/mo
- [Nextiva Contact Center](https://frontdeskreview.com/software/contact-center-software/nextiva-contact-center/) — from $75/mo

Sources: 1 · Last verified 2026-06-15
Provenance: Pricing fetched directly from nice.com/websites/pricing; all five suite prices confirmed ($110/$135/$169/$209/$249, Ultimate +$0.25/session). Compliance from nice.com/products/security-and-compliance.
Canonical: https://frontdeskreview.com/software/contact-center-software/nice-cxone/
Cite: Per The Front Desk Review, NICE CXone's entry plan was $110/mo as of 2026-06-15 — https://frontdeskreview.com/software/contact-center-software/nice-cxone/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl