# Gainsight pricing (2026): plans, cost, and compliance

**Entry price:** Quote-only — no self-serve price published.
**Domain:** gainsight.com
**Free tier:** No
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, HubSpot, Zendesk, Jira, Slack, Mixpanel, Segment, Snowflake, Zuora, ServiceNow, Gong
**Best for:** Enterprise B2B SaaS CS teams; Companies needing HIPAA compliance; Teams with large CSM-to-customer ratios

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Essentials | Quote-only | — | custom | Request pricing (no published price). Includes 10 full users, 100 customers per user, unlimited viewer licenses, AI Insights, Automations, Customer 360, Playbooks, Health Scorecards, Surveys, Digital Journeys, Dashboards. | gainsight.com |
| Enterprise | Quote-only | — | custom | Request pricing (no published price). Includes 20 full users, 200 customers per user, unlimited viewer licenses, all Essentials features plus Renewal/Expansion Forecasting, Organizational Mapping, Sponsor Tracking. | gainsight.com |

**Key features:** AI-powered insights and health scoring; Renewal and expansion forecasting (Enterprise); Digital journey automation; HIPAA supported + SOC 2 Type II certified.

**Plan limits:** Essentials: 10 full users, 100 customers/user; Enterprise: 20 full users, 200 customers/user; Viewer licenses unlimited on both tiers.

Sources: 1 · Last verified 2026-06-15
Provenance: Re-fetched gainsight.com/pricing 2026-06-15: Customer Success Essentials and Enterprise tiers both show 'Request Pricing' — no published prices. Removed speculative third-party '~$150/user' and '~$300/user' figures from notes. User/customer limits per tier confirmed on page. HIPAA supported per gainsight.com/security; SOC 2 Type II confirmed.
Canonical: https://frontdeskreview.com/software/customer-success-software/gainsight/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl