# Vitally pricing (2026): plans, cost, and compliance

**Entry price:** Quote-only — no self-serve price published.
**Domain:** vitally.io
**Free tier:** No
**Compliance:** HIPAA Not published · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Stripe, Snowflake, Segment, Zapier
**Best for:** B2B SaaS CS teams; High-touch and tech-touch motions; Mid-market and enterprise

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Tech-Touch | Quote-only | — | custom | Request pricing (no published price). Designed for one-to-many & PLG CS. Includes all Vitally core features, unlimited automations, unlimited observer seats, SSO, full integration library, unlimited documents. | vitally.io |
| Hybrid-Touch | Quote-only | — | custom | Request pricing (no published price). Designed for any model of CS. Includes all Vitally core features, unlimited automations, unlimited observer seats, SSO, full integration library, unlimited documents. | vitally.io |
| High-Touch | Quote-only | — | custom | Request pricing (no published price). Designed for one-to-one CS. Unlimited full seats. Includes all Vitally core features, unlimited automations, SSO, full integration library, unlimited documents. | vitally.io |

**Key features:** 360-degree customer view; Unlimited automations on all plans; Unlimited observer/viewer seats; Unlimited documents and notes.

**Plan limits:** Seat counts vary by tier; Integration library included on all plans.

Sources: 1 · Last verified 2026-06-15
Provenance: Re-fetched vitally.io/pricing 2026-06-15: all three tiers (Tech-Touch, Hybrid-Touch, High-Touch) show 'Request Pricing' — confirmed quote-only, monthlyUsd null. SOC 2 Type 2 and GDPR confirmed via vitally.io/security; no HIPAA mention (HIPAA null). Integrations from vitally.io/integrations.
Canonical: https://frontdeskreview.com/software/customer-success-software/vitally/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl