# Freshdesk pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 9 helpdesk software we track it is the cheapest; median entry $10/mo.
**Domain:** freshworks.com
**Free tier:** Yes · 14-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Slack, Salesforce, Shopify, Jira, Microsoft Teams, HubSpot, Zapier, Freshsales
**Best for:** SMBs scaling their first support team; Teams wanting a free starting point with a clear upgrade path; E-commerce and SaaS companies using Shopify or Salesforce
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | per_seat | Free for up to 1-2 agents for 6 months, no credit card. Essential helpdesk: ticketing, knowledge base, pre-built reports, 24x5 support. | freshworks.com |
| Growth | $19 | — | per_seat | $19 per agent/month billed annually. Ticketing, shared inbox, threads and tasks, customer portal, multilingual help desk, up to 5,000 collaborators. | freshworks.com |
| Pro | $55 | — | per_seat | $55 per agent/month billed annually (most popular). Adds customized support portals, custom objects, advanced ticketing, custom reporting, and multiple routing mechanisms. | freshworks.com |
| Enterprise | $89 | — | per_seat | $89 per agent/month billed annually. Adds audit logs, approval workflows, skills-based assignment, and additional enterprise security features. | freshworks.com |

**Key features:** Freddy AI for sentiment analysis and ticket prioritization; Multilingual help desk and customer portal; Shared inbox with internal threads and tasks; Skills-based routing and approval workflows (Enterprise); Custom reporting and real-time dashboards.

**Plan limits:** Free plan: up to 2 agents, limited to 6 months per vendor notes; Growth: up to 5,000 collaborators; Freddy AI sessions beyond 500/month billed additionally.

Sources: 1 · Last verified 2026-06-13
Provenance: Plan names and per-agent USD prices read directly from the official Freshdesk pricing page on 2026-06-13.
Canonical: https://frontdeskreview.com/software/helpdesk-software/freshdesk/
Cite: Per The Front Desk Review, Freshdesk's entry plan was $0 (free)/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/freshdesk/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl