# Gorgias pricing (2026): plans, cost, and compliance

**Entry price:** $10/mo (Starter). Among the 9 helpdesk software we track it is #5 cheapest of 9; median entry $10/mo.
**Domain:** gorgias.com
**Free tier:** No · 7-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Not published
**Integrations:** Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Yotpo, Loop Returns, Recharge
**Best for:** Shopify and DTC e-commerce brands; Teams prioritizing ticket-volume pricing over per-seat costs; High-volume retail support with revenue attribution needs
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Starter | $10 | — | flat | $10/month flat for 50 tickets/month, overage $0.40/ticket. Basic helpdesk, omnichannel (email, chat, social), 150+ integrations, team management. Ticket-based billing. | gorgias.com |
| Basic | $60 | −16% | flat | $60/month ($50/month billed annually) for 300 tickets/month, overage $40 per 100 tickets. Adds expanded integrations and support. Ticket-based billing. | gorgias.com |
| Pro | $360 | −16% | flat | $360/month ($300/month billed annually, recommended) for 2,000 tickets/month, overage $36 per 100 tickets. Adds revenue statistics, advanced routing, all channels. Ticket-based billing. | gorgias.com |
| Advanced | $900 | −16% | flat | $900/month ($750/month billed annually) for 5,000 tickets/month, overage $36 per 100 tickets. Adds dedicated email server and enhanced analytics. Ticket-based billing. | gorgias.com |
| Enterprise | Quote-only | — | flat | Custom pricing (contact sales) for custom ticket volume, overage $32 per 100 tickets. All Advanced features plus dedicated support. | gorgias.com |

**Key features:** Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring.

**Plan limits:** No free plan; entry Starter plan at $10/month for 50 tickets; Ticket-based billing — unlimited agents on all plans; AI Agent resolutions billed at $0.90–$1.00 per resolved conversation separately; Overage: $0.40/ticket (Starter), $40/100 tickets (Basic), $36/100 tickets (Pro/Advanced), $32/100 tickets (Enterprise).

## Cheaper helpdesk software alternatives

- [Freshdesk](https://frontdeskreview.com/software/helpdesk-software/freshdesk/) — from $0/mo
- [Help Scout](https://frontdeskreview.com/software/helpdesk-software/help-scout/) — from $0/mo
- [Zoho Desk](https://frontdeskreview.com/software/helpdesk-software/zoho-desk/) — from $0/mo
- [Tidio](https://frontdeskreview.com/software/helpdesk-software/tidio/) — from $0/mo

Sources: 1 · Last verified 2026-06-13
Provenance: Plan names, monthly/annual prices, included ticket volumes, and overage rates read directly from the official Gorgias pricing page on 2026-06-13. Gorgias bills on ticket volume, not per seat.
Canonical: https://frontdeskreview.com/software/helpdesk-software/gorgias/
Cite: Per The Front Desk Review, Gorgias's entry plan was $10/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/gorgias/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl