# Help Scout pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 9 helpdesk software we track it is the cheapest; median entry $10/mo.
**Domain:** helpscout.com
**Free tier:** Yes
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Not published
**Integrations:** Slack, Salesforce, Jira, HubSpot, Shopify, WhatsApp, Instagram
**Best for:** Healthcare and HIPAA-regulated support teams (Pro plan); Small teams wanting a free starting point with clean UX; Companies in Google Workspace / email-first workflows
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | per_seat | Free for up to 5 users, 100 contacts/month, 1 inbox, 1 Docs site. Basic email/chat, saved replies, tags, snooze. No HIPAA. | helpscout.com |
| Standard | $25 | — | per_seat | $25 per user/month billed annually, up to 25 users. Unlimited contacts, 2 inboxes, 2 Docs sites, live chat/Instagram/Messenger, basic workflows, one SLA policy, AI Inbox assistant. No HIPAA. | helpscout.com |
| Plus | $45 | — | per_seat | $45 per user/month billed annually, up to 50 users. Adds WhatsApp, advanced workflows, two advanced SLA policies, unlimited AI Drafts, round-robin routing, Salesforce/Jira/HubSpot integrations. No HIPAA. | helpscout.com |
| Pro | $75 | — | per_seat | $75 per user/month billed annually, unlimited users (10 minimum). Unlimited workflows/SLA policies, multiple routing types, dedicated onboarding specialist, account manager. HIPAA available. | helpscout.com |

**Key features:** SOC 2 Type II certified for Security and Availability; BAA available on Pro plan for HIPAA compliance; AI Inbox assistant and unlimited AI Drafts (Plus+); Round-robin routing and advanced SLA policies; Dedicated onboarding specialist and account manager (Pro).

**Plan limits:** Free: 5 users, 1 inbox, 1 Docs site, 100 contacts/month — no HIPAA; Standard: up to 25 users, 2 inboxes — no HIPAA; Plus: up to 50 users — no HIPAA; Pro: minimum 10 users, unlimited seats — HIPAA available.

Sources: 1 · Last verified 2026-06-13
Provenance: Plan names, per-user USD prices, and HIPAA availability read directly from the official Help Scout pricing page on 2026-06-13.
Canonical: https://frontdeskreview.com/software/helpdesk-software/help-scout/
Cite: Per The Front Desk Review, Help Scout's entry plan was $0 (free)/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/help-scout/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl