# Intercom pricing (2026): plans, cost, and compliance

**Entry price:** $29/mo (Essential). Among the 9 helpdesk software we track it is the most expensive; median entry $10/mo.
**Domain:** intercom.com
**Free tier:** No · 14-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Slack, HubSpot, Stripe, Jira, GitHub, Zendesk
**Best for:** SaaS product teams wanting in-app chat + support in one tool; HIPAA-regulated teams (Expert plan required); Companies prioritizing AI-first customer engagement
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Essential | $29 | — | per_seat | $29 per seat/month. Fin AI Agent, Messenger, shared inbox and ticketing, pre-built reports, public help center. Fin charged separately at $0.99 per resolution. | intercom.com |
| Advanced | $85 | — | per_seat | $85 per seat/month. Adds multiple team inboxes, workflow automation, round-robin assignment, private/multilingual help center, 20 free Lite seats. | intercom.com |
| Expert | $132 | — | per_seat | $132 per seat/month. Adds SSO and identity management, HIPAA support, SLAs, multibrand Messenger/help center, 50 free Lite seats. | intercom.com |

**Key features:** Fin AI Agent (conversational AI with per-resolution pricing); Omnichannel Messenger (chat, email, in-app); Workflow automation with round-robin assignment; Multibrand help center (Expert); HIPAA support on Expert plan only.

**Plan limits:** No free forever plan; minimum 1 paid full seat required; Fin AI Agent billed separately at $0.99 per resolution on all plans; Expert plan: 50 free Lite seats included; Advanced plan: 20 free Lite seats included.

## Cheaper helpdesk software alternatives

- [Freshdesk](https://frontdeskreview.com/software/helpdesk-software/freshdesk/) — from $0/mo
- [Help Scout](https://frontdeskreview.com/software/helpdesk-software/help-scout/) — from $0/mo
- [Zoho Desk](https://frontdeskreview.com/software/helpdesk-software/zoho-desk/) — from $0/mo
- [Tidio](https://frontdeskreview.com/software/helpdesk-software/tidio/) — from $0/mo
- [Gorgias](https://frontdeskreview.com/software/helpdesk-software/gorgias/) — from $10/mo

Sources: 1 · Last verified 2026-06-13
Provenance: Plan names and per-seat monthly USD prices read directly from the official Intercom pricing page on 2026-06-13; only monthly per-seat prices are listed on the page.
Canonical: https://frontdeskreview.com/software/helpdesk-software/intercom/
Cite: Per The Front Desk Review, Intercom's entry plan was $29/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/intercom/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl