# LiveAgent pricing (2026): plans, cost, and compliance

**Entry price:** $15/mo (Small Business). Among the 9 helpdesk software we track it is #6 cheapest of 9; median entry $10/mo.
**Domain:** liveagent.com
**Free tier:** No · 30-day free trial
**Compliance:** HIPAA Not published · SOC 2 Not published · GDPR Yes
**Integrations:** Shopify, WordPress, Slack, Salesforce, Zapier, Magento, Facebook, WhatsApp
**Best for:** SMBs wanting an all-in-one helpdesk + call center without extra cost; Teams needing Viber or Telegram support channels; Budget-conscious teams wanting the longest free trial to evaluate
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Small Business | $15 | — | per_seat | $15 per agent/month billed annually ($19 monthly). Ticketing, live chat, knowledge base, customer portal, contact forms, automation rules, integrations, AI Answer Assistant, AI Chatbot. | liveagent.com |
| Medium Business | $29 | — | per_seat | $29 per agent/month billed annually ($35 monthly). Adds call center and IVR, time rules, reports, proactive chat invitations, agent ratings, SLA. | liveagent.com |
| Large Business | $49 | — | per_seat | $49 per agent/month billed annually ($59 monthly, most popular). Adds SSO, custom roles, time tracking, audit log, Facebook/Instagram/X/Viber/Telegram/WhatsApp channels. | liveagent.com |
| Enterprise | $69 | — | per_seat | $69 per agent/month billed annually ($85 monthly). Adds dedicated account manager, priority support, assisted channel integration, custom billing, service review calls. | liveagent.com |

**Key features:** Widest social-channel coverage (Facebook, Instagram, X, Viber, Telegram, WhatsApp on Large Business+); Built-in call center and IVR (Medium Business+); AI Answer Assistant and AI Chatbot on entry plan; Audit log and time tracking (Large Business+); 30-day trial — longest in category.

**Plan limits:** No free plan; 30-day free trial, no credit card required; EU customer data stored in German, UK, and Slovak datacenters (Linode); Suspended accounts deleted within 90 days.

## Cheaper helpdesk software alternatives

- [Freshdesk](https://frontdeskreview.com/software/helpdesk-software/freshdesk/) — from $0/mo
- [Help Scout](https://frontdeskreview.com/software/helpdesk-software/help-scout/) — from $0/mo
- [Zoho Desk](https://frontdeskreview.com/software/helpdesk-software/zoho-desk/) — from $0/mo
- [Tidio](https://frontdeskreview.com/software/helpdesk-software/tidio/) — from $0/mo
- [Gorgias](https://frontdeskreview.com/software/helpdesk-software/gorgias/) — from $10/mo

Sources: 1 · Last verified 2026-06-13
Provenance: Plan names and per-agent USD prices (annual and monthly) read directly from the official LiveAgent pricing page on 2026-06-13.
Canonical: https://frontdeskreview.com/software/helpdesk-software/liveagent/
Cite: Per The Front Desk Review, LiveAgent's entry plan was $15/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/liveagent/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl