# Tidio pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 9 helpdesk software we track it is the cheapest; median entry $10/mo.
**Domain:** tidio.com
**Free tier:** Yes · 7-day free trial
**Compliance:** HIPAA Not published · SOC 2 Yes · GDPR Yes
**Integrations:** Shopify, WordPress, Wix, BigCommerce, Zapier, Klaviyo, Messenger, Instagram
**Best for:** E-commerce SMBs on Shopify or WooCommerce wanting AI chat; Teams preferring conversation-volume pricing over per-seat; Businesses starting free and scaling AI resolution gradually
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | flat | Free per account. 50 billable conversations/month, 10 seats, basic live chat and ticketing. | tidio.com |
| Starter | $24.17 | — | flat | $24.17/month flat per account ($290/year). 100 billable conversations/month, 10 seats, 50 Lyro AI conversations one-off, live chat and ticketing, basic analytics, multilanguage. | tidio.com |
| Growth | $49.17 | — | flat | From $49.17/month flat per account ($590/year, popular). From 250 billable conversations/month (customizable to 2,000), 10 seats, advanced analytics, auto chat assignment, macros, user permissions. | tidio.com |
| Plus | $749 | — | flat | From $749/month flat per account with custom conversation and seat limits. Departments, multiproject support, custom branding, ticketing automations, dedicated success manager, OpenAPI. | tidio.com |
| Premium | Quote-only | — | flat | Custom pricing (contact sales). Custom conversation volume, from 3,000 Lyro AI conversations, guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, managed service, compliance and SSO. | tidio.com |

**Key features:** Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+).

**Plan limits:** Free: 50 billable conversations/month, 50 Lyro AI conversations (one-time), 100 Flows visitors/month, 10 seats; Starter: 100 conversations/month, 10 seats; Growth: 250–2,000 conversations/month (customizable), 10 seats; 7-day trial of all features; auto-downgrades to Free after trial.

Sources: 1 · Last verified 2026-06-13
Provenance: Plan names and prices read directly from the official Tidio pricing page on 2026-06-13. Tidio bills flat per account on conversation volume, not per seat.
Canonical: https://frontdeskreview.com/software/helpdesk-software/tidio/
Cite: Per The Front Desk Review, Tidio's entry plan was $0 (free)/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/tidio/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl