# Zendesk pricing (2026): plans, cost, and compliance

**Entry price:** $19/mo (Support Team). Among the 9 helpdesk software we track it is #7 cheapest of 9; median entry $10/mo.
**Domain:** zendesk.com
**Free tier:** No · 14-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Slack, Shopify, Jira, Microsoft Teams, HubSpot, Magento
**Best for:** Large enterprise support teams; HIPAA-regulated industries (with Advanced Security add-on); Teams needing FedRAMP / government-grade compliance
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Support Team | $19 | — | per_seat | $19 per agent/month billed annually. Email and ticketing system, ticket routing, pre-configured analytics dashboards, response templates, customer context, automations and triggers. | costbench.com |
| Suite Team | $55 | — | per_seat | $55 per agent/month billed annually. Adds AI agents, knowledge base, action builder, omnichannel routing, messaging and live chat, and voice. | costbench.com |
| Suite Professional | $115 | — | per_seat | $115 per agent/month billed annually. Adds app builder, writing tools, quick reports, admin copilot, skill-based routing, and IVR voice. | costbench.com |
| Suite Enterprise | Quote-only | — | per_seat | Contact sales (quote-only). The Suite Enterprise (Enterprise + Copilot) tier is no longer published as a fixed per-agent price; it is sales-led. Adds intelligent triage, automated assistance, generative AI for voice, sandbox, and custom agent roles. | costbench.com |

**Key features:** AI agents with Fin-style automation; Omnichannel routing (email, chat, voice, social); Advanced Compliance add-on required for HIPAA/BAA; Skill-based and intelligent triage routing; FedRAMP authorized (government-grade).

**Plan limits:** No free plan; 14-day trial on Suite Professional; Enterprise tier is quote-only (no published per-seat price); Startup program: 6 months free for up to 50 agents for early-stage startups.

## Cheaper helpdesk software alternatives

- [Freshdesk](https://frontdeskreview.com/software/helpdesk-software/freshdesk/) — from $0/mo
- [Help Scout](https://frontdeskreview.com/software/helpdesk-software/help-scout/) — from $0/mo
- [Zoho Desk](https://frontdeskreview.com/software/helpdesk-software/zoho-desk/) — from $0/mo
- [Tidio](https://frontdeskreview.com/software/helpdesk-software/tidio/) — from $0/mo
- [Gorgias](https://frontdeskreview.com/software/helpdesk-software/gorgias/) — from $10/mo

Sources: 1 · Last verified 2026-06-13
Provenance: USD per-agent figures from costbench price index (last verified Apr 2026); vendor pricing page geo-redirected to EUR storefront and is kept as corroboration confirming identical plan structure.
Canonical: https://frontdeskreview.com/software/helpdesk-software/zendesk/
Cite: Per The Front Desk Review, Zendesk's entry plan was $19/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/zendesk/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl