# Zoho Desk pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 9 helpdesk software we track it is the cheapest; median entry $10/mo.
**Domain:** zoho.com
**Free tier:** Yes
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Zoho CRM, Zoho Analytics, Slack, Microsoft Teams, Jira, Salesforce, WhatsApp, Telegram
**Best for:** Teams already in the Zoho ecosystem; Cost-conscious teams needing HIPAA compliance; Multi-brand or multi-department support operations
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | per_seat | Free for up to 3 agents. Basic email ticketing. | costbench.com |
| Express | $7 | — | per_seat | $7 per user/month billed annually. Email support, social channels, web forms, automatic ticket routing, workflows, custom domain. | costbench.com |
| Standard | $14 | — | per_seat | $14 per user/month billed annually. Adds live chat, instant messaging (WhatsApp/Telegram/WeChat/Line), community forum, generative AI, knowledge base, self-service widget. | costbench.com |
| Professional | $23 | — | per_seat | $23 per user/month billed annually (most subscribed). Adds phone support, blueprints, multiple departments, round-robin assignment, multilingual help center, parent-child tickets. | costbench.com |
| Enterprise | $40 | — | per_seat | $40 per user/month billed annually. Adds AI agents, Answer Bot, Zia AI, SalesIQ live chat, guided conversations, skill-based routing, multi-level IVR, multi-brand help centers, custom modules, sandbox. | costbench.com |

**Key features:** Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ).

**Plan limits:** Free plan: up to 3 agents, basic email ticketing only; Express: $7/user/month — entry paid tier; Enterprise: $40/user/month — AI agents, multi-brand, sandbox.

Sources: 1 · Last verified 2026-06-13
Provenance: USD per-user figures from costbench price index (last verified Apr 2026, three independent sources); vendor pricing page geo-redirected to an INR storefront and is kept as corroboration confirming identical plan structure.
Canonical: https://frontdeskreview.com/software/helpdesk-software/zoho-desk/
Cite: Per The Front Desk Review, Zoho Desk's entry plan was $0 (free)/mo as of 2026-06-13 — https://frontdeskreview.com/software/helpdesk-software/zoho-desk/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl