# Freshchat pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 7 live chat software we track it is the cheapest; median entry $0/mo.
**Domain:** freshworks.com
**Free tier:** Yes · 14-day free trial
**Compliance:** HIPAA Not published · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Shopify, Slack, Jira, Playvox, Five9, WhatsApp, Facebook Messenger
**Best for:** Teams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data; Growing support teams wanting a generous free tier (up to 10 agents); Enterprises needing SOC 2 Type II with 1,000+ integrations
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | per_seat | Up to 10 agents. Includes website live chat, email, unified agent workspace. | freshworks.com |
| Growth | $19 | — | per_seat | $19/agent/mo billed annually. Adds WhatsApp, Facebook Messenger, real-time dashboards. Monthly billing rate not published on fetched page. | freshworks.com |
| Pro | $49 | — | per_seat | $49/agent/mo billed annually. Most popular tier. Adds custom dashboards, routing, multiple SLA policies. | freshworks.com |
| Enterprise | $79 | — | per_seat | $79/agent/mo billed annually. Includes skills-based assignments and additional security features. No HIPAA explicitly stated. | freshworks.com |

**Key features:** AI-driven bot builder deployable across website, mobile app, and messaging channels; Unified agent workspace with cross-channel conversation history and context; Proactive outbound messaging campaigns on web and messaging channels; 1,000+ integrations via Freshworks Marketplace; Native integration with Freshdesk and Freshdesk Omni for full ticketing and knowledge base.

**Plan limits:** Free: up to 10 agents, website live chat and email only; Growth ($19/agent/mo annual): adds WhatsApp, Facebook Messenger, real-time dashboards; Pro ($49/agent/mo annual): custom dashboards, routing, multiple SLA policies; Enterprise ($79/agent/mo annual): skills-based routing, advanced security features.

Sources: 1 · Last verified 2026-06-14
Provenance: Official Freshworks live chat pricing page https://www.freshworks.com/live-chat-software/pricing/ fetched 2026-06-14. Prices shown are annual-billing rates per agent/month. Monthly billing toggle exists but monthly rates not displayed on fetched content. No HIPAA or BAA mentions found. Named integrations not listed on pricing page ('pre-built connectors' referenced without specifics). GetApp listing returned Indian Rupee pricing (geo-located), so not usable as USD corroboration.
Canonical: https://frontdeskreview.com/software/live-chat-software/freshchat/
Cite: Per The Front Desk Review, Freshchat's entry plan was $0 (free)/mo as of 2026-06-14 — https://frontdeskreview.com/software/live-chat-software/freshchat/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl