# Intercom pricing (2026): plans, cost, and compliance

**Entry price:** $29/mo (Essential). Among the 7 live chat software we track it is #6 cheapest of 7; median entry $0/mo.
**Domain:** intercom.com
**Free tier:** No · 14-day free trial
**Compliance:** HIPAA Yes · SOC 2 Yes · GDPR Yes
**Integrations:** Salesforce, Stripe, Jira, WhatsApp, Slack, HubSpot, Zendesk, Shopify
**Best for:** HIPAA-regulated teams needing Expert plan BAA; Mid-market and enterprise SaaS support teams; Teams wanting AI-first customer service with human escalation
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Essential | $29 | — | per_seat | Annual billing rate. Month-to-month rate approximately $39/seat/mo per GetApp listing. No HIPAA support on this tier. | intercom.com |
| Advanced | $85 | — | per_seat | Annual billing rate. Month-to-month rate approximately $99/seat/mo per GetApp listing. Includes 20 free Lite seats. | intercom.com |
| Expert | $132 | — | per_seat | Annual billing rate. Month-to-month rate approximately $139/seat/mo per GetApp listing. Includes HIPAA support and 50 free Lite seats. | intercom.com |

**Key features:** Natively integrated AI Agent (Fin) for automated resolution; AI Copilot that drafts replies and surfaces knowledge base answers for human agents; Omnichannel inbox: email, chat, WhatsApp, social in one workspace; Real-time quality assurance scoring across every AI and human conversation; 350+ out-of-box integrations via app store.

**Plan limits:** No free plan; paid plans start at $29/seat/mo (annual); Expert plan required for HIPAA BAA; Lite seats included: 20 on Advanced, 50 on Expert.

## Cheaper live chat software alternatives

- [Tidio](https://frontdeskreview.com/software/live-chat-software/tidio/) — from $0/mo
- [Crisp](https://frontdeskreview.com/software/live-chat-software/crisp/) — from $0/mo
- [Gist](https://frontdeskreview.com/software/live-chat-software/gist/) — from $0/mo
- [Freshchat](https://frontdeskreview.com/software/live-chat-software/freshchat/) — from $0/mo
- [LiveChat](https://frontdeskreview.com/software/live-chat-software/livechat/) — from $19/mo

Sources: 1 · Last verified 2026-06-14
Provenance: Official pricing page https://www.intercom.com/pricing fetched 2026-06-14. Page displays annual-billing rates ($29/$85/$132 per seat/mo). Monthly-billing toggle exists but monthly-billing dollar amounts were not rendered in the fetched content; GetApp listing (corroboration) shows $39/$99/$139 per seat/mo which are consistent with typical ~25-35% annual discount and are treated as the month-to-month rates. HIPAA support confirmed on Expert plan only.
Canonical: https://frontdeskreview.com/software/live-chat-software/intercom/
Cite: Per The Front Desk Review, Intercom's entry plan was $29/mo as of 2026-06-14 — https://frontdeskreview.com/software/live-chat-software/intercom/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl