# LiveChat pricing (2026): plans, cost, and compliance

**Entry price:** $19/mo (Starter). Among the 7 live chat software we track it is #5 cheapest of 7; median entry $0/mo.
**Domain:** livechat.com
**Free tier:** No · 14-day free trial
**Compliance:** HIPAA Yes · SOC 2 Not published · GDPR Yes
**Integrations:** Shopify, HubSpot, Mailchimp, Stripe, WhatsApp Business, Facebook Messenger, Telegram, WordPress
**Best for:** HIPAA-regulated healthcare teams needing a BAA (Enterprise tier); E-commerce businesses on Shopify wanting sales-attributable live chat; Mid-market teams needing 200+ integrations with structured compliance documentation
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Starter | $19 | −24% | per_seat | $19/seat/mo billed annually; $25/seat/mo billed monthly. Annual discount ~24%. | livechat.com |
| Team | $49 | −17% | per_seat | $49/seat/mo billed annually; $59/seat/mo billed monthly. Annual discount ~17%. | livechat.com |
| Business | $79 | −11% | per_seat | $79/seat/mo billed annually; $89/seat/mo billed monthly. Annual discount ~11%. | livechat.com |
| Enterprise | Quote-only | — | custom | Custom pricing; contact sales. HIPAA compliance available on this tier only. | livechat.com |

**Key features:** BAA available for HIPAA compliance (Enterprise, via Order Form); 200+ marketplace integrations including e-commerce, CRM, and social channels; Multi-channel inbox: web chat, email, WhatsApp, Apple Messages, SMS, social; AI-assisted reply drafting and answer suggestions; Comprehensive e-commerce analytics with sales attribution per chat.

**Plan limits:** No free plan; trial is 14 days; Starter: $19/seat/mo (annual), basic reporting, 60-day chat history; Team: $49/seat/mo (annual), unlimited chat history, basic chatbot; Enterprise: custom pricing, HIPAA BAA available.

## Cheaper live chat software alternatives

- [Tidio](https://frontdeskreview.com/software/live-chat-software/tidio/) — from $0/mo
- [Crisp](https://frontdeskreview.com/software/live-chat-software/crisp/) — from $0/mo
- [Gist](https://frontdeskreview.com/software/live-chat-software/gist/) — from $0/mo
- [Freshchat](https://frontdeskreview.com/software/live-chat-software/freshchat/) — from $0/mo

Sources: 1 · Last verified 2026-06-14
Provenance: Official pricing page https://www.livechat.com/pricing/ fetched 2026-06-14. Per-seat pricing with both annual and monthly rates confirmed. HIPAA compliance confirmed for Enterprise plan only; no BAA explicitly mentioned. 200+ integrations available in marketplace; named integrations from pricing page listed. Corroborated by GetApp listing (https://www.getapp.com/customer-management-software/a/livechat/pricing/) confirming month-to-month rates.
Canonical: https://frontdeskreview.com/software/live-chat-software/livechat/
Cite: Per The Front Desk Review, LiveChat's entry plan was $19/mo as of 2026-06-14 — https://frontdeskreview.com/software/live-chat-software/livechat/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl