# Tidio pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 7 live chat software we track it is the cheapest; median entry $0/mo.
**Domain:** tidio.com
**Free tier:** Yes
**Compliance:** HIPAA Not published · SOC 2 Yes · GDPR Yes
**Integrations:** Shopify, WordPress, Zapier, Zendesk, WhatsApp, Instagram, Messenger, Intercom
**Best for:** Shopify and e-commerce stores wanting AI-driven support; SMBs needing an affordable free tier with live chat and chatbot; Teams wanting no-code automation without engineering resources
**Price tracked since:** June 2026

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | flat | Includes 50 billable conversations/mo and up to 10 seats. Free forever. | tidio.com |
| Starter | $24.17 | — | flat | Annual billing rate ($24.17/mo). 100 billable conversations/mo, 10 seats included. Annual discount is approximately 16.67% (2 months free). Month-to-month rate not published on pricing page. | tidio.com |
| Growth | $49.17 | — | flat | Annual billing starting rate ($49.17/mo). Up to 2,000 billable conversations/mo, 10 seats. Price scales with conversation volume. Annual discount approximately 16.67% (2 months free). | tidio.com |
| Plus | $749 | — | custom | Starts at $749/mo. Custom number of billable conversations and seats. Pricing scales with usage. | tidio.com |
| Premium | Quote-only | — | custom | Contact sales for pricing. Custom billable conversations and seats. | tidio.com |

**Key features:** Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions.

**Plan limits:** Free: 50 billable conversations/mo, up to 10 seats; Starter: 100 billable conversations/mo, 10 seats; Growth: up to 2,000 billable conversations/mo, 10 seats (scales with volume); Plus: starts at $749/mo, custom conversations and seats.

Sources: 1 · Last verified 2026-06-14
Provenance: Official pricing page https://www.tidio.com/pricing/ fetched 2026-06-14. Page shows annual billing toggle as 'Annually (2 months free)' implying ~16.67% annual discount. Displayed monthly figures ($0/$24.17/$49.17) are the annual-plan monthly rates. Plus plan starts at $749/mo with custom seats. Premium requires contacting sales. No HIPAA or BAA mentions found.
Canonical: https://frontdeskreview.com/software/live-chat-software/tidio/
Cite: Per The Front Desk Review, Tidio's entry plan was $0 (free)/mo as of 2026-06-14 — https://frontdeskreview.com/software/live-chat-software/tidio/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl