# Heap pricing (2026): plans, cost, and compliance

**Entry price:** $0 (free)/mo (Free). Among the 8 session replay we track it is the cheapest; median entry $0/mo.
**Domain:** heap.io
**Free tier:** Yes
**Compliance:** HIPAA Not published · SOC 2 Not published · GDPR Yes
**Integrations:** Salesforce, Segment, Amplitude, Slack, Intercom, Snowflake, Redshift, BigQuery
**Best for:** Product analytics teams needing deep retroactive analysis without pre-tagging; B2B SaaS companies doing account-level behavioral analysis; Data-mature organizations integrating behavioral data into a warehouse

## Plans

| Plan | Monthly | Annual | Billing | Notes | Source |
| --- | --- | --- | --- | --- | --- |
| Free | $0 | — | flat | Up to 10,000 monthly sessions, 6 months data history. Core product analytics included. Session Replay not available on free tier. | heap.io |
| Growth | Quote-only | — | custom | Quote-only. Usage-based pricing. Must sign up and install snippet to get an estimate. 12 months data history. Targeted at scaling startups. | heap.io |
| Pro | Quote-only | — | custom | Quote-only. Custom session pricing. 1 year data retention standard. Session Replay available as add-on. SOC-2, GDPR, CCPA compliant. | heap.io |
| Premier | Quote-only | — | custom | Quote-only. Custom session pricing. Session Replay available as add-on. Designed for large organizations with multiple analytics teams. | heap.io |

**Key features:** Autocapture — captures all user interactions without manual instrumentation; Product analytics (funnels, journeys, retention, influence analysis); Session Replay add-on with heatmaps and error analysis; Sense AI — chat, summaries, and AI-powered follow-ups (Growth+); Account-based analytics (Pro+); Behavioral targeting (Premier); Data warehouse export via Heap Connect (Premier); ISO 27001, 27701, 27017, 27018 certified; Hosted in a SOC 2 facility (infrastructure-level); Visual event labeling — define events retroactively without code; GDPR and CCPA compliance tooling.

**Plan limits:** Free: 10,000 sessions/month, 6 months data retention, no Session Replay; Session Replay is a paid add-on — not included in any base plan; Paid plan pricing requires sign-up; no public USD amounts; Data warehouse integration (Heap Connect) available on Premier only; Audit logs and SCIM available on Premier only.

Sources: 1 · Last verified 2026-06-14
Provenance: Prices fetched directly from https://www.heap.io/pricing/ on 2026-06-14. Free tier (up to 10,000 monthly sessions, 6 months history) is publicly defined. Growth, Pro, and Premier tiers all require sign-up or contact to receive pricing estimates — no USD amounts published. Session Replay is an add-on for Pro and Premier, not standard. No HIPAA or BAA language found. SOC-2 compliance confirmed. GDPR and CCPA confirmed.
Canonical: https://frontdeskreview.com/software/session-replay/heap/
Cite: Per The Front Desk Review, Heap's entry plan was $0 (free)/mo as of 2026-06-14 — https://frontdeskreview.com/software/session-replay/heap/
License: CC BY 4.0. Price history: https://frontdeskreview.com/data/price-history.jsonl