Best Contact Center Software · alternatives
Best NICE CXone alternatives (2026)
8 alternatives to NICE CXone in contact center software, ranked by entry price. NICE CXone starts at $110/user/mo. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
Key takeaways
- Cheaper than NICE CXone: Twilio Flex, CloudTalk, Aircall, Genesys Cloud CX, Nextiva Contact Center, Talkdesk, Dialpad Ai Contact Center.
- Free alternatives: Twilio Flex.
- Closest by price: Twilio Flex ($0/mo), CloudTalk ($34/user/mo), Aircall ($40/user/mo).
NICE CXone alternatives compared
| # | Alternative | Entry price | Free | HIPAA | Best for | Source |
|---|---|---|---|---|---|---|
| 1 | Twilio Flex | $0/mo | No | Yes | Developer-led teams building custom contact centers | twilio.com |
| 2 | CloudTalk STALE · 2026-09-02 | $34/user/mo | No | Yes | SMB and mid-market call centers | cloudtalk.io |
| 3 | Aircall | $40/user/mo | No | — | SMB sales teams | aircall.io |
| 4 | Genesys Cloud CX | $75/user/mo | No | Yes | Enterprise contact centers | genesys.com |
| 5 | Nextiva Contact Center STALE · 2026-09-02 | $75/user/mo | No | — | SMB and mid-market teams consolidating UCaaS and CCaaS | nextiva.com |
| 6 | Talkdesk | $85/user/mo | No | Yes | Mid-market and enterprise omnichannel centers | talkdesk.com |
| 7 | Dialpad Ai Contact Center STALE · 2026-09-02 | $95/user/mo | No | Yes | Mid-market teams wanting AI-native contact center | dialpad.com |
| 8 | Five9 | $119/user/mo | No | Yes | Mid-market and enterprise contact centers (50+ seats) | five9.com |
Data current through 2026-11-01. STALE marks a row whose price we have not re-checked at its source in over 30 days; a vendor with no published price is marked when any of its plans is. 3 of 8 rows above are marked. Compare any two directly on the Contact Center Software index.