Is Five9 or CloudTalk cheaper?

CloudTalk has the lower entry price — Five9 starts at $119/mo and CloudTalk at $27/mo.

Does Five9 or CloudTalk support HIPAA?

HIPAA support — Five9: Yes; CloudTalk: Yes. Confirm current scope with the vendor.

Best Contact Center Software · head-to-head

Five9 vs CloudTalk

A sourced, side-by-side comparison for contact center software. CloudTalk has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

CloudTalk has the lower entry price — Five9 starts at $119/mo, CloudTalk at $27/mo. Free tier: Five9 No, CloudTalk No. HIPAA: Five9 Yes, CloudTalk Yes.

As of 2026-06-15 · figures link to their source below

Side by side

Five9

$119/mo entry

Entry price$119/mo (Digital)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forMid-market and enterprise contact centers (50+ seats)

CloudTalk

$27/mo entry

Entry price$27/mo (Lite)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forSMB and mid-market call centers

Sources — Five9: five9.com (verified 2026-06-15) · CloudTalk: cloudtalk.io (verified 2026-06-15)

Key features

Five9: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use

CloudTalk: AI Voice Agents (AI Receptionist from €99/month); 14-day free trial, no credit card required; 9 global data centers on AWS and GCP; HIPAA, SOC 2 Type 2, ISO 27001, GDPR, PCI-DSS compliant

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