Best Contact Center Software · head-to-head
Five9 vs CloudTalk
A sourced, side-by-side comparison for contact center software. CloudTalk has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Five9 $119/mo vs CloudTalk $27/mo — CloudTalk is cheaper to start.
- Free tier: Five9 No; CloudTalk No.
- HIPAA: Five9 Yes; CloudTalk Yes.
Side by side
| Five9 | CloudTalk | |
|---|---|---|
| Entry price | $119/mo (Digital) | $27/mo (Lite) |
| Free tier | No | No |
| HIPAA (BAA) | Yes | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | Mid-market and enterprise contact centers (50+ seats) | SMB and mid-market call centers |
Sources — Five9: five9.com (verified 2026-06-15). CloudTalk: cloudtalk.io (verified 2026-06-15).
Key features
Five9: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use
CloudTalk: AI Voice Agents (AI Receptionist from €99/month); 14-day free trial, no credit card required; 9 global data centers on AWS and GCP; HIPAA, SOC 2 Type 2, ISO 27001, GDPR, PCI-DSS compliant