Is Five9 or CloudTalk cheaper?

CloudTalk has the lower entry price — Five9 starts at $119/mo and CloudTalk at $27/mo.

Does Five9 or CloudTalk support HIPAA?

HIPAA support — Five9: Yes; CloudTalk: Yes. Confirm current scope with the vendor.

Best Contact Center Software · head-to-head

Five9 vs CloudTalk

A sourced, side-by-side comparison for contact center software. CloudTalk has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

CloudTalk has the lower entry price — Five9 starts at $119/mo, CloudTalk at $27/mo. Free tier: Five9 No, CloudTalk No. HIPAA: Five9 Yes, CloudTalk Yes.

As of 2026-09-02 · figures link to their source below

Side by side

Five9

$119/mo entry

Entry price$119/mo (Digital)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forMid-market and enterprise contact centers (50+ seats)

CloudTalk

$27/mo entry

Entry price$27/mo (Lite)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forSMB and mid-market call centers

Sources — Five9: five9.com (verified 2026-09-02) · CloudTalk: cloudtalk.io (verified 2026-09-02)

Key features

Five9: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use

CloudTalk: AI Voice Agents (AI Receptionist from €99/month); 14-day free trial, no credit card required; 9 global data centers on AWS and GCP; HIPAA, SOC 2 Type 2, ISO 27001, GDPR, PCI-DSS compliant

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