Is Five9 or Genesys Cloud CX cheaper?

Genesys Cloud CX has the lower entry price — Five9 starts at $119/user/mo and Genesys Cloud CX at $75/user/mo.

Does Five9 or Genesys Cloud CX support HIPAA?

Five9 states HIPAA support; Genesys Cloud CX states HIPAA support. Confirm current scope with the vendor.

Best Contact Center Software · head-to-head

Five9 vs Genesys Cloud CX

A sourced, side-by-side comparison for contact center software. Genesys Cloud CX has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Genesys Cloud CX has the lower entry price — Five9 starts at $119/user/mo, Genesys Cloud CX at $75/user/mo. Free tier: Five9 No, Genesys Cloud CX No. HIPAA: Five9 Yes, Genesys Cloud CX Yes.

As of 2026-11-01 · figures link to their source below

Side by side

Five9

$119/user/mo entry

Entry price$119/user/mo (Digital)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forMid-market and enterprise contact centers (50+ seats)

Genesys Cloud CX

$75/user/mo entry

Entry price$75/user/mo (Genesys Cloud CX 1)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forEnterprise contact centers

Sources — Five9: five9.com (verified 2026-10-12) · Genesys Cloud CX: genesys.com (verified 2026-11-01)

Key features

Five9: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use

Genesys Cloud CX: Four-tier architecture from pure voice to full AI+WFM; FedRAMP authorized; ISO 27001/27017/27018 and ISO 42001 AI governance; Built-in Workforce Engagement Management at CX 3+

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