Is Five9 or NICE CXone cheaper?

NICE CXone has the lower entry price — Five9 starts at $119/mo and NICE CXone at $110/mo.

Does Five9 or NICE CXone support HIPAA?

HIPAA support — Five9: Yes; NICE CXone: Yes. Confirm current scope with the vendor.

Best Contact Center Software · head-to-head

Five9 vs NICE CXone

A sourced, side-by-side comparison for contact center software. NICE CXone has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

NICE CXone has the lower entry price — Five9 starts at $119/mo, NICE CXone at $110/mo. Free tier: Five9 No, NICE CXone No. HIPAA: Five9 Yes, NICE CXone Yes.

As of 2026-09-02 · figures link to their source below

Side by side

Five9

$119/mo entry

Entry price$119/mo (Digital)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forMid-market and enterprise contact centers (50+ seats)

NICE CXone

$110/mo entry

Entry price$110/mo (Omnichannel Suite)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forEnterprise and government contact centers

Sources — Five9: five9.com (verified 2026-09-02) · NICE CXone: nice.com (verified 2026-09-02)

Key features

Five9: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use

NICE CXone: Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA

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