Is Five9 or NICE CXone cheaper?

NICE CXone has the lower entry price — Five9 starts at $119/mo and NICE CXone at $110/mo.

Does Five9 or NICE CXone support HIPAA?

HIPAA support — Five9: Yes; NICE CXone: Yes. Confirm current scope with the vendor.

Best Contact Center Software · head-to-head

Five9 vs NICE CXone

A sourced, side-by-side comparison for contact center software. NICE CXone has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

NICE CXone has the lower entry price — Five9 starts at $119/mo, NICE CXone at $110/mo. Free tier: Five9 No, NICE CXone No. HIPAA: Five9 Yes, NICE CXone Yes.

As of 2026-06-15 · figures link to their source below

Side by side

Five9

$119/mo entry

Entry price$119/mo (Digital)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forMid-market and enterprise contact centers (50+ seats)

NICE CXone

$110/mo entry

Entry price$110/mo (Omnichannel Suite)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forEnterprise and government contact centers

Sources — Five9: five9.com (verified 2026-06-15) · NICE CXone: nice.com (verified 2026-06-15)

Key features

Five9: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use

NICE CXone: Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA

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