Best Contact Center Software · head-to-head
Five9 vs NICE CXone
A sourced, side-by-side comparison for contact center software. NICE CXone has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Five9 $119/mo vs NICE CXone $110/mo — NICE CXone is cheaper to start.
- Free tier: Five9 No; NICE CXone No.
- HIPAA: Five9 Yes; NICE CXone Yes.
Side by side
| Five9 | NICE CXone | |
|---|---|---|
| Entry price | $119/mo (Digital) | $110/mo (Omnichannel Suite) |
| Free tier | No | No |
| HIPAA (BAA) | Yes | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | Mid-market and enterprise contact centers (50+ seats) | Enterprise and government contact centers |
Sources — Five9: five9.com (verified 2026-06-15). NICE CXone: nice.com (verified 2026-06-15).
Key features
Five9: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use
NICE CXone: Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA