Best Contact Center Software · HIPAA
Best Contact Center Software for HIPAA (2026)
7 contact center software that state HIPAA support (a signed BAA), ranked by entry price. Every figure links to the vendor's own page and the date we captured it.
Key takeaways
- Cheapest: Twilio Flex at $0/mo.
- Qualifying: Twilio Flex, CloudTalk, Genesys Cloud CX, Talkdesk, Dialpad Ai Contact Center, NICE CXone, Five9.
- Data current through: 2026-06-15.
Comparison
| # | Contact Center Software | Entry price | Free | HIPAA | SOC 2 | Best for | Source |
|---|---|---|---|---|---|---|---|
| 1 | Twilio Flex | $0/mo | No | Yes | Yes | Developer-led teams building custom contact centers | twilio.com |
| 2 | CloudTalk | $27/mo | No | Yes | Yes | SMB and mid-market call centers | cloudtalk.io |
| 3 | Genesys Cloud CX | $75/mo | No | Yes | Yes | Enterprise contact centers | genesys.com |
| 4 | Talkdesk | $85/mo | No | Yes | Yes | Mid-market and enterprise omnichannel centers | talkdesk.com |
| 5 | Dialpad Ai Contact Center | $95/mo | No | Yes | Yes | Mid-market teams wanting AI-native contact center | dialpad.com |
| 6 | NICE CXone | $110/mo | No | Yes | Yes | Enterprise and government contact centers | nice.com |
| 7 | Five9 | $119/mo | No | Yes | Yes | Mid-market and enterprise contact centers (50+ seats) | five9.com |