Is NICE CXone or CloudTalk cheaper?

CloudTalk has the lower entry price — NICE CXone starts at $110/mo and CloudTalk at $27/mo.

Does NICE CXone or CloudTalk support HIPAA?

HIPAA support — NICE CXone: Yes; CloudTalk: Yes. Confirm current scope with the vendor.

Best Contact Center Software · head-to-head

NICE CXone vs CloudTalk

A sourced, side-by-side comparison for contact center software. CloudTalk has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

CloudTalk has the lower entry price — NICE CXone starts at $110/mo, CloudTalk at $27/mo. Free tier: NICE CXone No, CloudTalk No. HIPAA: NICE CXone Yes, CloudTalk Yes.

As of 2026-06-15 · figures link to their source below

Side by side

NICE CXone

$110/mo entry

Entry price$110/mo (Omnichannel Suite)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forEnterprise and government contact centers

CloudTalk

$27/mo entry

Entry price$27/mo (Lite)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forSMB and mid-market call centers

Sources — NICE CXone: nice.com (verified 2026-06-15) · CloudTalk: cloudtalk.io (verified 2026-06-15)

Key features

NICE CXone: Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA

CloudTalk: AI Voice Agents (AI Receptionist from €99/month); 14-day free trial, no credit card required; 9 global data centers on AWS and GCP; HIPAA, SOC 2 Type 2, ISO 27001, GDPR, PCI-DSS compliant

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