Best Contact Center Software · head-to-head
NICE CXone vs CloudTalk
A sourced, side-by-side comparison for contact center software. CloudTalk has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
CloudTalk has the lower entry price — NICE CXone starts at $110/mo, CloudTalk at $27/mo. Free tier: NICE CXone No, CloudTalk No. HIPAA: NICE CXone Yes, CloudTalk Yes.
As of 2026-09-02 · figures link to their source below
Side by side
NICE CXone
$110/mo entryCloudTalk
$27/mo entrySources — NICE CXone: nice.com (verified 2026-09-02) · CloudTalk: cloudtalk.io (verified 2026-09-02)
Key features
NICE CXone: Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA
CloudTalk: AI Voice Agents (AI Receptionist from €99/month); 14-day free trial, no credit card required; 9 global data centers on AWS and GCP; HIPAA, SOC 2 Type 2, ISO 27001, GDPR, PCI-DSS compliant