Best Contact Center Software · head-to-head
NICE CXone vs CloudTalk
A sourced, side-by-side comparison for contact center software. CloudTalk has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: NICE CXone $110/mo vs CloudTalk $27/mo — CloudTalk is cheaper to start.
- Free tier: NICE CXone No; CloudTalk No.
- HIPAA: NICE CXone Yes; CloudTalk Yes.
Side by side
| NICE CXone | CloudTalk | |
|---|---|---|
| Entry price | $110/mo (Omnichannel Suite) | $27/mo (Lite) |
| Free tier | No | No |
| HIPAA (BAA) | Yes | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | Enterprise and government contact centers | SMB and mid-market call centers |
Sources — NICE CXone: nice.com (verified 2026-06-15). CloudTalk: cloudtalk.io (verified 2026-06-15).
Key features
NICE CXone: Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA
CloudTalk: AI Voice Agents (AI Receptionist from €99/month); 14-day free trial, no credit card required; 9 global data centers on AWS and GCP; HIPAA, SOC 2 Type 2, ISO 27001, GDPR, PCI-DSS compliant