Best Helpdesk Software · alternatives
Best Help Scout alternatives (2026)
8 alternatives to Help Scout in helpdesk software, ranked by entry price. Help Scout starts at $0/user/mo. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
Key takeaways
- Free alternatives: Tidio, Zoho Desk.
- Closest by price: Tidio ($0/mo), Zoho Desk ($0/user/mo), Gorgias ($10/mo).
Help Scout alternatives compared
| # | Alternative | Entry price | Free | HIPAA | Best for | Source |
|---|---|---|---|---|---|---|
| 1 | Tidio | $0/mo | Yes | — | E-commerce SMBs on Shopify or WooCommerce wanting AI chat | tidio.com |
| 2 | Zoho Desk STALE · 2026-09-05 | $0/user/mo | Yes | Yes | Teams already in the Zoho ecosystem | zoho.com |
| 3 | Gorgias STALE · 2026-09-02 | $10/mo | No | Yes | Shopify and DTC e-commerce brands | gorgias.com |
| 4 | LiveAgent | $19/user/mo | No | — | SMBs wanting an all-in-one helpdesk + call center without extra cost | liveagent.com |
| 5 | Zendesk STALE · 2026-09-05 | $19/user/mo | No | Yes | Large enterprise support teams | zendesk.com |
| 6 | Freshdesk | $23/user/mo | — | Yes | SMBs scaling their first support team | freshworks.com |
| 7 | Front STALE · 2026-09-02 | $25/user/mo | No | Yes | Operations and logistics teams managing high-volume external email | front.com |
| 8 | Intercom STALE · 2026-09-09 | $39/user/mo | No | Yes | SaaS product teams wanting in-app chat + support in one tool | intercom.com |
Data current through 2026-10-12. STALE marks a row whose price we have not re-checked at its source in over 30 days; a vendor with no published price is marked when any of its plans is. 5 of 8 rows above are marked. Compare any two directly on the Helpdesk Software index.