Best Helpdesk Software · HIPAA
Best Helpdesk Software for HIPAA (2026)
7 helpdesk software that state HIPAA support (a signed BAA), ranked by entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
Key takeaways
- Cheapest: Freshdesk at $0/mo.
- Qualifying: Freshdesk, Help Scout, Zoho Desk, Gorgias, Zendesk, Front, Intercom.
- Data current through: 2026-09-09. STALE marks a row with at least one plan we have not re-checked at its source in over 30 days. 1 of 7 rows below is marked.
Comparison
| # | Helpdesk Software | Entry price | Free | HIPAA | SOC 2 | Best for | Source |
|---|---|---|---|---|---|---|---|
| 1 | Freshdesk STALE · 2026-06-13 | $0/mo | Yes | Yes | Yes | SMBs scaling their first support team | freshworks.com |
| 2 | Help Scout | $0/mo | Yes | Yes | Yes | Healthcare and HIPAA-regulated support teams (Pro plan) | helpscout.com |
| 3 | Zoho Desk | $0/mo | Yes | Yes | Yes | Teams already in the Zoho ecosystem | zoho.com |
| 4 | Gorgias | $10/mo | No | Yes | Yes | Shopify and DTC e-commerce brands | gorgias.com |
| 5 | Zendesk | $19/mo | No | Yes | Yes | Large enterprise support teams | zendesk.com |
| 6 | Front | $25/mo | No | Yes | Yes | Operations and logistics teams managing high-volume external email | front.com |
| 7 | Intercom | $39/mo | No | Yes | Yes | SaaS product teams wanting in-app chat + support in one tool | intercom.com |