Best Helpdesk Software · SOC2
Best SOC 2-compliant Helpdesk Software (2026)
8 helpdesk software that hold a SOC 2 attestation, ranked by entry price. Every figure links to the vendor's own page and the date we captured it.
Key takeaways
- Cheapest: Freshdesk at $0/mo.
- Qualifying: Freshdesk, Help Scout, Tidio, Zoho Desk, Gorgias, Zendesk, Front, Intercom.
- Data current through: 2026-06-13.
Comparison
| # | Helpdesk Software | Entry price | Free | HIPAA | SOC 2 | Best for | Source |
|---|---|---|---|---|---|---|---|
| 1 | Freshdesk | $0/mo | Yes | Yes | Yes | SMBs scaling their first support team | freshworks.com |
| 2 | Help Scout | $0/mo | Yes | Yes | Yes | Healthcare and HIPAA-regulated support teams (Pro plan) | helpscout.com |
| 3 | Tidio | $0/mo | Yes | — | Yes | E-commerce SMBs on Shopify or WooCommerce wanting AI chat | tidio.com |
| 4 | Zoho Desk | $0/mo | Yes | Yes | Yes | Teams already in the Zoho ecosystem | costbench.com |
| 5 | Gorgias | $10/mo | No | Yes | Yes | Shopify and DTC e-commerce brands | gorgias.com |
| 6 | Zendesk | $19/mo | No | Yes | Yes | Large enterprise support teams | costbench.com |
| 7 | Front | $25/mo | No | Yes | Yes | Operations and logistics teams managing high-volume external email | front.com |
| 8 | Intercom | $29/mo | No | Yes | Yes | SaaS product teams wanting in-app chat + support in one tool | intercom.com |