Best Helpdesk Software · head-to-head
Gorgias vs Tidio
A sourced, side-by-side comparison for helpdesk software. Tidio has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Gorgias $10/mo vs Tidio $0/mo — Tidio is cheaper to start.
- Free tier: Gorgias No; Tidio Yes.
- HIPAA: Gorgias Yes; Tidio —.
Side by side
| Gorgias | Tidio | |
|---|---|---|
| Entry price | $10/mo (Starter) | $0/mo (Free) |
| Free tier | No | Yes |
| HIPAA (BAA) | Yes | — |
| SOC 2 | Yes | Yes |
| GDPR | — | Yes |
| Best for | Shopify and DTC e-commerce brands | E-commerce SMBs on Shopify or WooCommerce wanting AI chat |
Sources — Gorgias: gorgias.com (verified 2026-06-13). Tidio: tidio.com (verified 2026-06-13).
Key features
Gorgias: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring
Tidio: Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+)