Is Gorgias or Tidio cheaper?

Tidio has the lower entry price — Gorgias starts at $10/mo and Tidio at $0/mo.

Does Gorgias or Tidio support HIPAA?

HIPAA support — Gorgias: Yes; Tidio: —. Confirm current scope with the vendor.

Gorgias vs Tidio

A sourced, side-by-side comparison for helpdesk software. Tidio has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Tidio has the lower entry price — Gorgias starts at $10/mo, Tidio at $0/mo. Free tier: Gorgias No, Tidio Yes. HIPAA: Gorgias Yes, Tidio —.

As of 2026-06-13 · figures link to their source below

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPR—

Best forShopify and DTC e-commerce brands

Tidio

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forE-commerce SMBs on Shopify or WooCommerce wanting AI chat

Sources — Gorgias: gorgias.com (verified 2026-06-13) · Tidio: tidio.com (verified 2026-06-13)

Key features

Gorgias: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring

Tidio: Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+)

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