Is Gorgias or Tidio cheaper?

Tidio has the lower entry price — Gorgias starts at $10/mo and Tidio at $0/mo.

Does Gorgias or Tidio support HIPAA?

Gorgias states HIPAA support; Tidio's public pages do not say. Confirm current scope with the vendor.

Gorgias vs Tidio

A sourced, side-by-side comparison for helpdesk software. Tidio has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Tidio has the lower entry price — Gorgias starts at $10/mo, Tidio at $0/mo. Free tier: Gorgias No, Tidio Yes. HIPAA: Gorgias Yes, Tidio —.

As of 2026-11-01 · figures link to their source below STALE

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPR—

Best forShopify and DTC e-commerce brands

Tidio

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forE-commerce SMBs on Shopify or WooCommerce wanting AI chat

Sources — Gorgias: gorgias.com (verified 2026-09-02) STALE · 2026-09-02 · Tidio: tidio.com (verified 2026-11-01)

Key features

Gorgias: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring

Tidio: Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+)

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