Best Helpdesk Software · head-to-head
Gorgias vs Zoho Desk
A sourced, side-by-side comparison for helpdesk software. Zoho Desk has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Gorgias $10/mo vs Zoho Desk $0/mo — Zoho Desk is cheaper to start.
- Free tier: Gorgias No; Zoho Desk Yes.
- HIPAA: Gorgias Yes; Zoho Desk Yes.
Side by side
| Gorgias | Zoho Desk | |
|---|---|---|
| Entry price | $10/mo (Starter) | $0/mo (Free) |
| Free tier | No | Yes |
| HIPAA (BAA) | Yes | Yes |
| SOC 2 | Yes | Yes |
| GDPR | — | Yes |
| Best for | Shopify and DTC e-commerce brands | Teams already in the Zoho ecosystem |
Sources — Gorgias: gorgias.com (verified 2026-06-13). Zoho Desk: costbench.com (verified 2026-06-13).
Key features
Gorgias: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring
Zoho Desk: Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ)