Is Gorgias or Zoho Desk cheaper?

Zoho Desk has the lower entry price — Gorgias starts at $10/mo and Zoho Desk at $0/mo.

Does Gorgias or Zoho Desk support HIPAA?

HIPAA support — Gorgias: Yes; Zoho Desk: Yes. Confirm current scope with the vendor.

Gorgias vs Zoho Desk

A sourced, side-by-side comparison for helpdesk software. Zoho Desk has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Zoho Desk has the lower entry price — Gorgias starts at $10/mo, Zoho Desk at $0/mo. Free tier: Gorgias No, Zoho Desk Yes. HIPAA: Gorgias Yes, Zoho Desk Yes.

As of 2026-06-13 · figures link to their source below

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPR—

Best forShopify and DTC e-commerce brands

Zoho Desk

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forTeams already in the Zoho ecosystem

Sources — Gorgias: gorgias.com (verified 2026-06-13) · Zoho Desk: costbench.com (verified 2026-06-13)

Key features

Gorgias: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring

Zoho Desk: Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ)

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