Is Gorgias or Zoho Desk cheaper?

Zoho Desk has the lower entry price — Gorgias starts at $10/mo and Zoho Desk at $0/mo.

Does Gorgias or Zoho Desk support HIPAA?

HIPAA support — Gorgias: Yes; Zoho Desk: Yes. Confirm current scope with the vendor.

Gorgias vs Zoho Desk

A sourced, side-by-side comparison for helpdesk software. Zoho Desk has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Zoho Desk has the lower entry price — Gorgias starts at $10/mo, Zoho Desk at $0/mo. Free tier: Gorgias No, Zoho Desk Yes. HIPAA: Gorgias Yes, Zoho Desk Yes.

As of 2026-09-05 · figures link to their source below

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPR—

Best forShopify and DTC e-commerce brands

Zoho Desk

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forTeams already in the Zoho ecosystem

Sources — Gorgias: gorgias.com (verified 2026-09-02) · Zoho Desk: zoho.com (verified 2026-09-05)

Key features

Gorgias: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring

Zoho Desk: Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ)

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