Best Helpdesk Software · head-to-head
Tidio vs Zoho Desk
A sourced, side-by-side comparison for helpdesk software. Tidio has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Tidio $0/mo vs Zoho Desk $0/mo — Tidio is cheaper to start.
- Free tier: Tidio Yes; Zoho Desk Yes.
- HIPAA: Tidio —; Zoho Desk Yes.
Side by side
| Tidio | Zoho Desk | |
|---|---|---|
| Entry price | $0/mo (Free) | $0/mo (Free) |
| Free tier | Yes | Yes |
| HIPAA (BAA) | — | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | E-commerce SMBs on Shopify or WooCommerce wanting AI chat | Teams already in the Zoho ecosystem |
Sources — Tidio: tidio.com (verified 2026-06-13). Zoho Desk: costbench.com (verified 2026-06-13).
Key features
Tidio: Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+)
Zoho Desk: Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ)