Best Helpdesk Software · head-to-head
Tidio vs Zoho Desk
A sourced, side-by-side comparison for helpdesk software. Tidio has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
Tidio has the lower entry price — Tidio starts at $0/mo, Zoho Desk at $0/mo. Free tier: Tidio Yes, Zoho Desk Yes. HIPAA: Tidio —, Zoho Desk Yes.
As of 2026-09-05 · figures link to their source below
Side by side
Tidio
$0/mo entryZoho Desk
$0/mo entrySources — Tidio: tidio.com (verified 2026-09-02) · Zoho Desk: zoho.com (verified 2026-09-05)
Key features
Tidio: Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+)
Zoho Desk: Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ)