Is Crisp or Freshchat cheaper?

Crisp has the lower entry price — Crisp starts at $0/mo and Freshchat at $0/mo.

Does Crisp or Freshchat support HIPAA?

HIPAA support — Crisp: No; Freshchat: —. Confirm current scope with the vendor.

Crisp vs Freshchat

A sourced, side-by-side comparison for live chat software. Crisp has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Crisp has the lower entry price — Crisp starts at $0/mo, Freshchat at $0/mo. Free tier: Crisp Yes, Freshchat Yes. HIPAA: Crisp No, Freshchat —.

As of 2026-06-14 · figures link to their source below

Side by side

Crisp

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)No

SOC 2—

GDPRYes

Best forStartups and SMBs wanting flat predictable pricing without per-seat charges

Freshchat

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forTeams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data

Sources — Crisp: crisp.chat (verified 2026-06-14) · Freshchat: freshworks.com (verified 2026-06-14)

Key features

Crisp: Flat per-workspace pricing (not per-seat) with included seat bundles; No-code AI Agent builder with template library; Omnichannel inbox consolidating chat, email, WhatsApp, Instagram, Messenger, Telegram; Built-in CRM storing customer data alongside conversation history; White-labelling and Salesforce integration on Plus plan

Freshchat: AI-driven bot builder deployable across website, mobile app, and messaging channels; Unified agent workspace with cross-channel conversation history and context; Proactive outbound messaging campaigns on web and messaging channels; 1,000+ integrations via Freshworks Marketplace; Native integration with Freshdesk and Freshdesk Omni for full ticketing and knowledge base

← All live chat software compared · Open data