Best Live Chat Software · head-to-head
Crisp vs Freshchat
A sourced, side-by-side comparison for live chat software. Crisp has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Crisp $0/mo vs Freshchat $0/mo — Crisp is cheaper to start.
- Free tier: Crisp Yes; Freshchat Yes.
- HIPAA: Crisp No; Freshchat —.
Side by side
| Crisp | Freshchat | |
|---|---|---|
| Entry price | $0/mo (Free) | $0/mo (Free) |
| Free tier | Yes | Yes |
| HIPAA (BAA) | No | — |
| SOC 2 | — | Yes |
| GDPR | Yes | Yes |
| Best for | Startups and SMBs wanting flat predictable pricing without per-seat charges | Teams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data |
Sources — Crisp: crisp.chat (verified 2026-06-14). Freshchat: freshworks.com (verified 2026-06-14).
Key features
Crisp: Flat per-workspace pricing (not per-seat) with included seat bundles; No-code AI Agent builder with template library; Omnichannel inbox consolidating chat, email, WhatsApp, Instagram, Messenger, Telegram; Built-in CRM storing customer data alongside conversation history; White-labelling and Salesforce integration on Plus plan
Freshchat: AI-driven bot builder deployable across website, mobile app, and messaging channels; Unified agent workspace with cross-channel conversation history and context; Proactive outbound messaging campaigns on web and messaging channels; 1,000+ integrations via Freshworks Marketplace; Native integration with Freshdesk and Freshdesk Omni for full ticketing and knowledge base