Is Crisp or Freshchat cheaper?

Crisp has the lower entry price — Crisp starts at $0/mo and Freshchat at $0/mo.

Does Crisp or Freshchat support HIPAA?

HIPAA support — Crisp: No; Freshchat: —. Confirm current scope with the vendor.

Crisp vs Freshchat

A sourced, side-by-side comparison for live chat software. Crisp has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Crisp has the lower entry price — Crisp starts at $0/mo, Freshchat at $0/mo. Free tier: Crisp Yes, Freshchat Yes. HIPAA: Crisp No, Freshchat —.

As of 2026-09-02 · figures link to their source below

Side by side

Crisp

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)No

SOC 2—

GDPRYes

Best forStartups and SMBs wanting flat predictable pricing without per-seat charges

Freshchat

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forTeams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data

Sources — Crisp: crisp.chat (verified 2026-09-02) · Freshchat: freshworks.com (verified 2026-09-02)

Key features

Crisp: Flat per-workspace pricing (not per-seat) with included seat bundles; No-code AI Agent builder with template library; Omnichannel inbox consolidating chat, email, WhatsApp, Instagram, Messenger, Telegram; Built-in CRM storing customer data alongside conversation history; White-labelling and Salesforce integration on Plus plan

Freshchat: AI-driven bot builder deployable across website, mobile app, and messaging channels; Unified agent workspace with cross-channel conversation history and context; Proactive outbound messaging campaigns on web and messaging channels; 1,000+ integrations via Freshworks Marketplace; Native integration with Freshdesk and Freshdesk Omni for full ticketing and knowledge base

← All live chat software compared · Open data