Best Live Chat Software · head-to-head
Crisp vs Tidio
A sourced, side-by-side comparison for live chat software. Crisp has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Crisp $0/mo vs Tidio $0/mo — Crisp is cheaper to start.
- Free tier: Crisp Yes; Tidio Yes.
- HIPAA: Crisp No; Tidio —.
Side by side
| Crisp | Tidio | |
|---|---|---|
| Entry price | $0/mo (Free) | $0/mo (Free) |
| Free tier | Yes | Yes |
| HIPAA (BAA) | No | — |
| SOC 2 | — | Yes |
| GDPR | Yes | Yes |
| Best for | Startups and SMBs wanting flat predictable pricing without per-seat charges | Shopify and e-commerce stores wanting AI-driven support |
Sources — Crisp: crisp.chat (verified 2026-06-14). Tidio: tidio.com (verified 2026-06-14).
Key features
Crisp: Flat per-workspace pricing (not per-seat) with included seat bundles; No-code AI Agent builder with template library; Omnichannel inbox consolidating chat, email, WhatsApp, Instagram, Messenger, Telegram; Built-in CRM storing customer data alongside conversation history; White-labelling and Salesforce integration on Plus plan
Tidio: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions