Is Crisp or Tidio cheaper?

Crisp has the lower entry price — Crisp starts at $0/mo and Tidio at $0/mo.

Does Crisp or Tidio support HIPAA?

HIPAA support — Crisp: No; Tidio: —. Confirm current scope with the vendor.

Crisp vs Tidio

A sourced, side-by-side comparison for live chat software. Crisp has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Crisp has the lower entry price — Crisp starts at $0/mo, Tidio at $0/mo. Free tier: Crisp Yes, Tidio Yes. HIPAA: Crisp No, Tidio —.

As of 2026-06-14 · figures link to their source below

Side by side

Crisp

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)No

SOC 2—

GDPRYes

Best forStartups and SMBs wanting flat predictable pricing without per-seat charges

Tidio

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forShopify and e-commerce stores wanting AI-driven support

Sources — Crisp: crisp.chat (verified 2026-06-14) · Tidio: tidio.com (verified 2026-06-14)

Key features

Crisp: Flat per-workspace pricing (not per-seat) with included seat bundles; No-code AI Agent builder with template library; Omnichannel inbox consolidating chat, email, WhatsApp, Instagram, Messenger, Telegram; Built-in CRM storing customer data alongside conversation history; White-labelling and Salesforce integration on Plus plan

Tidio: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions

← All live chat software compared · Open data