Is Crisp or Tidio cheaper?

Crisp has the lower entry price — Crisp starts at $0/mo and Tidio at $0/mo.

Does Crisp or Tidio support HIPAA?

HIPAA support — Crisp: No; Tidio: —. Confirm current scope with the vendor.

Crisp vs Tidio

A sourced, side-by-side comparison for live chat software. Crisp has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Crisp has the lower entry price — Crisp starts at $0/mo, Tidio at $0/mo. Free tier: Crisp Yes, Tidio Yes. HIPAA: Crisp No, Tidio —.

As of 2026-09-02 · figures link to their source below

Side by side

Crisp

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)No

SOC 2—

GDPRYes

Best forStartups and SMBs wanting flat predictable pricing without per-seat charges

Tidio

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forShopify and e-commerce stores wanting AI-driven support

Sources — Crisp: crisp.chat (verified 2026-09-02) · Tidio: tidio.com (verified 2026-09-02)

Key features

Crisp: Flat per-workspace pricing (not per-seat) with included seat bundles; No-code AI Agent builder with template library; Omnichannel inbox consolidating chat, email, WhatsApp, Instagram, Messenger, Telegram; Built-in CRM storing customer data alongside conversation history; White-labelling and Salesforce integration on Plus plan

Tidio: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions

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