Is Tidio or Freshchat cheaper?

Tidio has the lower entry price — Tidio starts at $0/mo and Freshchat at $0/mo.

Does Tidio or Freshchat support HIPAA?

HIPAA support — Tidio: —; Freshchat: —. Confirm current scope with the vendor.

Tidio vs Freshchat

A sourced, side-by-side comparison for live chat software. Tidio has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Tidio has the lower entry price — Tidio starts at $0/mo, Freshchat at $0/mo. Free tier: Tidio Yes, Freshchat Yes. HIPAA: Tidio —, Freshchat —.

As of 2026-09-02 · figures link to their source below

Side by side

Tidio

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forShopify and e-commerce stores wanting AI-driven support

Freshchat

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forTeams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data

Sources — Tidio: tidio.com (verified 2026-09-02) · Freshchat: freshworks.com (verified 2026-09-02)

Key features

Tidio: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions

Freshchat: AI-driven bot builder deployable across website, mobile app, and messaging channels; Unified agent workspace with cross-channel conversation history and context; Proactive outbound messaging campaigns on web and messaging channels; 1,000+ integrations via Freshworks Marketplace; Native integration with Freshdesk and Freshdesk Omni for full ticketing and knowledge base

← All live chat software compared · Open data