Is Tidio or Freshchat cheaper?

Tidio has the lower entry price — Tidio starts at $0/mo and Freshchat at $0/mo.

Does Tidio or Freshchat support HIPAA?

HIPAA support — Tidio: —; Freshchat: —. Confirm current scope with the vendor.

Tidio vs Freshchat

A sourced, side-by-side comparison for live chat software. Tidio has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Tidio has the lower entry price — Tidio starts at $0/mo, Freshchat at $0/mo. Free tier: Tidio Yes, Freshchat Yes. HIPAA: Tidio —, Freshchat —.

As of 2026-06-14 · figures link to their source below

Side by side

Tidio

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forShopify and e-commerce stores wanting AI-driven support

Freshchat

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forTeams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data

Sources — Tidio: tidio.com (verified 2026-06-14) · Freshchat: freshworks.com (verified 2026-06-14)

Key features

Tidio: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions

Freshchat: AI-driven bot builder deployable across website, mobile app, and messaging channels; Unified agent workspace with cross-channel conversation history and context; Proactive outbound messaging campaigns on web and messaging channels; 1,000+ integrations via Freshworks Marketplace; Native integration with Freshdesk and Freshdesk Omni for full ticketing and knowledge base

← All live chat software compared · Open data