Guide · Call Tracking
The most expensive call-tracking plan you can actually see a price for is $1,999 a month
Almost every enterprise call-tracking vendor hides its number behind a sales form. The one that doesn't publishes a list price an order of magnitude above the rest of the field.
If you want a single answer: the most expensive top-tier call-tracking plan with a price you can read off a public page is CallTrackingMetrics Enterprise at $1,999/mo (published monthly list price; annual and 2-year are custom). Nothing else in our dataset comes close. The next-highest tier with a published dollar price is Infinity’s Pro at $349/mo, and the densest cluster of “top tiers” sits between $149 and $349. The gap between $1,999 and that cluster is not a premium — it’s a different order of magnitude.
The one published enterprise number, and the wall behind it
Most of this market refuses to put an enterprise price on the page. Six vendors in our dataset — Invoca, Marchex, Phonexa, CallSource, Retreaver, and TrackDrive — carry no published plan at all. Invoca’s own pricing page lists tier names (Pro, Enterprise, Elite, plus Performance Professional and Performance Enterprise for pay-per-call) scaled by annual phone-number volume, but routes every one of them to a sales form. Marchex publishes nothing and G2/Capterra note it outright. CallSource customizes by number count and anticipated minutes. Retreaver’s pricing URL returned a 404 on the capture date. A seventh vendor hides only the top of its own ladder: WildJar prices its Starter and Growth/Agency plans openly and then stops — its Mammoth tier reads “Talk to the pack” in every region it serves, with every cell of its own comparison grid set to Custom. The $159 this guide used to print for Mammoth came from an older WildJar pricing page the site no longer links to; the live page publishes no Mammoth figure at all.
That is the context for CallTrackingMetrics. Its Enterprise tier at $1,999/mo is the only enterprise-grade list price in the category — and what you get for it is described in services, not features: 20 hours of professional services and dedicated account management on top of the platform. CTM is being transparent where its peers are silent, and the reward for that transparency is being the most expensive line in the dataset by a wide margin.
How the top tiers actually stack up
Here are the highest published monthly plans in the field, ordered by sticker price — CallTrackingMetrics appears three times because its own ladder straddles the range:
| Vendor | Plan | Monthly | What sits underneath it |
|---|---|---|---|
| CallTrackingMetrics | Enterprise | $1,999 | 20 hrs pro services, dedicated AM; usage metered |
| Infinity | Pro | $349 | + $0.15 per tracked call on top of base |
| CallTrackingMetrics | Sales Engage | $329 | VoiceAI $0.12/min, 60 min/agent included |
| Ringba | Professional | $297 | $0.05/min local; annual drops to $197 (~33% off) |
| CallRail | Lead Conversion Complete | $215 | month-to-month; $195/mo billed annually; usage metered from $0.06/min local |
| CallTrackingMetrics | Marketing Pro | $179 | 3,000 transcribed minutes per sub-account, non-renewing; then $0.02/min |
| WhatConverts | Elite | $160 | $30 usage credit included |
| WildJar | Starter | $150 | month-to-month only, no annual billing; 4 numbers + 500 minutes + AI transcription bundled, no per-minute rate published |
Read down that column and the shape is obvious. From WildJar’s $150 to Infinity’s $349, every step is under a hundred dollars — and the table is the dollar-priced top of the field rather than the whole of it: Convirza and Nimbata top out at $149 month-to-month, Dialics charges no base at all, and Mediahawk publishes openly but only in pounds (Starter £199/mo and Professional £299/mo month-to-month, £179 and £269 on an annual contract), so none of those four appears here. WildJar’s row needs a footnote of its own: $150 is its dearest priced plan, not its top tier. Starter bundles 4 tracking numbers, 500 minutes and AI transcription for $150/mo, while the next tier up — Growth/Agency, the one card WildJar publishes under two names — is $89/mo plus usage. The entry plan is the dearer of the two because one buys an allowance and the other buys a platform, and the tier that actually sits on top of both, Mammoth, has no published price at all. Then CTM Enterprise jumps to $1,999 — roughly 5.7x Infinity’s $349, and about 9x CallRail’s $215 month-to-month top tier. The dataset’s highest published list price isn’t the top of a gradient; it stands alone.
What “$1,999” buys that $349 doesn’t
The jump is easier to read once you notice CallTrackingMetrics appears three times in that table. Its own ladder runs $79 (Marketing Lite), $179 (Marketing Pro), $329 (Sales Engage), then $1,999 — all month-to-month figures, and the first three are visible only once you switch its grid off the Yearly control it loads on, where they read roughly $65, $149 and $274. Enterprise publishes no annual figure at all; CTM quotes its annual and two-year terms instead. The first three steps roughly double; the last multiplies by six. That tells you Enterprise is not “more software” — it’s the managed-service wrapper (professional-services hours, a named account manager) that other vendors sell only through a quote. CTM has simply chosen to print the number.
It’s worth pricing the usage too, because these are hybrid plans. Marketing Pro’s 3,000 transcribed minutes are counted per sub-account and, per CTM’s own page, do not renew each month — transcription past them runs $0.02/min, and talk time is billed separately at the platform-wide $0.04/min local rate that applies from Marketing Lite up. Sales Engage’s VoiceAI runs $0.12/min with 60 minutes included per agent. Infinity bills per tracked call — $0.20/call on Essentials ($249), $0.15/call on Pro ($349) — so a high-call-volume buyer can pass $349-of-base quickly. Ringba’s Professional is $297 month-to-month but $197 billed annually (~33% off), the steepest published annual discount in the set — and its page, like CTM’s, loads in the annual state.
CallRail’s line needs its billing basis said out loud, because its own page buries it. The pricing grid loads with the toggle already set to Yearly, so the first figure a visitor sees for Lead Conversion Complete is $195/mo — the annual-billed rate. Month-to-month the same tier is $215, and that is the number in the table above, because month-to-month is the basis every other row uses. Its usage meter starts at $0.06/min on local minutes at the allotment sitting under all four CallRail plans (5 local numbers, 250 local minutes), with toll-free at $0.08/min. The lower $0.045/min rate is real, but CallRail charges it on the 4,000-minute allotment near the top of its own plan table — not at the entry.
How to read this
If your shortlist needs a real enterprise number before a sales call, the honest state of the market is: one vendor publishes it, and it’s $1,999/mo. Everyone else with genuine enterprise ambition — Invoca above all, plus Marchex, Phonexa, CallSource, and WildJar at the top of its own ladder — makes you ask. The practical takeaway isn’t that CallTrackingMetrics is overpriced; at $79–$329 its lower tiers sit right in the pack. It’s that the moment you cross into managed-service enterprise territory, published pricing all but disappears, and the lone vendor willing to show its hand looks expensive precisely because it’s the only one you can compare against. On compliance, note that the same enterprise-leaning names — CallRail and Invoca (both HIPAA with a BAA, CallRail’s routed through a separate sales-gated Healthcare account rather than its self-serve tiers), and CTM (HIPAA-capable from Marketing Pro up) — are where healthcare buyers will end up anyway, which is exactly where the prices stop being public.