Guide · Call Tracking
The most expensive call-tracking plan you can actually see a price for is $1,999 a month
Almost every enterprise call-tracking vendor hides its number behind a sales form. The one that doesn't publishes a list price an order of magnitude above the rest of the field.
If you want a single answer: the most expensive top-tier call-tracking plan with a price you can read off a public page is CallTrackingMetrics Enterprise at $1,999/mo (published monthly list price; annual and 2-year are custom). Nothing else in our dataset comes close. The next-highest published tier is Infinity’s Pro at $349/mo, and the densest cluster of “top tiers” sits between $159 and $349. The gap between $1,999 and that cluster is not a premium — it’s a different order of magnitude.
The one published enterprise number, and the wall behind it
Most of this market refuses to put an enterprise price on the page. Six vendors in our dataset — Invoca, Marchex, Phonexa, CallSource, Retreaver, and TrackDrive — carry no published plan at all. Invoca’s own pricing page lists tier names (Pro, Enterprise, Elite, plus Performance Professional and Performance Enterprise for pay-per-call) scaled by annual phone-number volume, but routes every one of them to a sales form. Marchex publishes nothing and G2/Capterra note it outright. CallSource customizes by number count and anticipated minutes. Retreaver’s pricing URL returned a 404 on the capture date.
That is the context for CallTrackingMetrics. Its Enterprise tier at $1,999/mo is the only enterprise-grade list price in the category — and what you get for it is described in services, not features: 20 hours of professional services and dedicated account management on top of the platform. CTM is being transparent where its peers are silent, and the reward for that transparency is being the most expensive line in the dataset by a wide margin.
How the top tiers actually stack up
Here is every vendor’s highest published monthly plan, ordered by sticker price:
| Vendor | Top published plan | Monthly | What sits underneath it |
|---|---|---|---|
| CallTrackingMetrics | Enterprise | $1,999 | 20 hrs pro services, dedicated AM; usage metered |
| Infinity | Pro | $349 | + $0.15 per tracked call on top of base |
| CallTrackingMetrics | Sales Engage | $329 | VoiceAI $0.12/min, 250 min/agent included |
| Ringba | Professional | $297 | $0.05/min local; annual drops to $197 (~33% off) |
| CallRail | Lead Conversion Complete | $195 | platform usage: local $0.045/min |
| CallTrackingMetrics | Marketing Pro | $179 | 3,000 transcribed minutes, overage $0.02/min |
| WhatConverts | Elite | $160 | $30 usage credit included |
| WildJar | Mammoth | $159 | ”mammoth discounts”; per-min rate not published |
Read down that column and the shape is obvious. From WildJar’s $159 to Infinity’s $349, every step is a couple of hundred dollars at most. Then CTM Enterprise jumps to $1,999 — roughly 5.7x Infinity’s $349, and about 10x CallRail’s $195 top tier. The dataset’s highest published list price isn’t the top of a gradient; it stands alone.
What “$1,999” buys that $349 doesn’t
The jump is easier to read once you notice CallTrackingMetrics appears three times in that table. Its own ladder runs $79 (Marketing Lite), $179 (Marketing Pro), $329 (Sales Engage), then $1,999. The first three steps roughly double; the last multiplies by six. That tells you Enterprise is not “more software” — it’s the managed-service wrapper (professional-services hours, a named account manager) that other vendors sell only through a quote. CTM has simply chosen to print the number.
It’s worth pricing the usage too, because these are hybrid plans. Marketing Pro bundles 3,000 transcribed minutes with $0.02/min overage; Sales Engage’s VoiceAI runs $0.12/min with 250 minutes per agent included. Infinity bills per tracked call — $0.20/call on Essentials ($249), $0.15/call on Pro ($349) — so a high-call-volume buyer can pass $349-of-base quickly. Ringba’s Professional is $297 monthly but $197 on annual (~33% off), the steepest published annual discount in the set.
How to read this
If your shortlist needs a real enterprise number before a sales call, the honest state of the market is: one vendor publishes it, and it’s $1,999/mo. Everyone else with genuine enterprise ambition — Invoca above all, plus Marchex, Phonexa, CallSource — makes you ask. The practical takeaway isn’t that CallTrackingMetrics is overpriced; at $79–$329 its lower tiers sit right in the pack. It’s that the moment you cross into managed-service enterprise territory, published pricing all but disappears, and the lone vendor willing to show its hand looks expensive precisely because it’s the only one you can compare against. On compliance, note that the same enterprise-leaning names — CallRail and Invoca (both HIPAA with a BAA), and CTM (HIPAA-capable from Marketing Pro up) — are where healthcare buyers will end up anyway, which is exactly where the prices stop being public.