Guide · Call Tracking
Nimbata vs Infinity: the two per-call trackers are priced 7x apart — and only one tells you the per-call rate
Both bill per answered call instead of per minute, but Nimbata's Pro starts at $35 while Infinity's Essentials starts at $249 — and Infinity is the only one of the pair that publishes what each call actually costs.
Most call-tracking vendors meter you by the minute. Two in our dataset don’t: Nimbata and Infinity both bill per answered call, charging one flat amount per conversation regardless of whether it ran forty seconds or fourteen minutes. That shared model is where the resemblance ends. On base price they sit roughly seven times apart — Nimbata’s entry Pro tier is $35/mo, Infinity’s entry Essentials tier is $249/mo — and only one of the two will tell you what a call actually costs.
The short answer
Nimbata is the cheaper platform, and it isn’t close on the sticker:
| Nimbata | Infinity | |
|---|---|---|
| Entry plan | Pro — $35/mo | Essentials — $249/mo |
| Second tier | Marketing — $80/mo | Pro — $349/mo |
| Third tier | Agency — $120/mo | — |
| Per-answered-call rate | not published | $0.20 (Essentials), $0.15 (Pro) |
| Annual discount | up to 20% off | none published |
| HIPAA / BAA | not published | not published |
Infinity’s entry base is $214/mo more than Nimbata’s, and even Nimbata’s top Agency tier ($120) undercuts Infinity’s cheapest plan by $129/mo. If the question is purely “which is cheaper to start,” Nimbata wins on every published line.
But the cheaper one hides the meter
Here’s the catch that makes this more than a sticker contest. Both platforms charge per answered call on top of the monthly base — but only Infinity discloses the rate. Infinity publishes $0.20 per tracked call on Essentials and $0.15 per tracked call on Pro, so the higher monthly tier deliberately buys a lower marginal rate. That is a transparent, enterprise-style meter: you can model your bill before you sign, because base + (calls × rate) is fully specified.
Nimbata’s per-call rate, by contrast, is not published on its pricing page at all. The vendor states it bills “one flat rate per answered call regardless of duration,” but never says what that flat rate is per tier. In our dataset its per-call figure is recorded as null rather than guessed — which means a buyer literally cannot compute Nimbata’s total cost from public information. You know the $35 base; you do not know what the calls add.
So the real comparison isn’t “$35 vs $249.” It’s a transparent meter against an undisclosed one. With Infinity you can answer “what will 1,000 calls cost?” in one line of arithmetic — $249 + 1,000 × $0.20 = $449 on Essentials, or $349 + 1,000 × $0.15 = $499 on Pro, at which point the higher tier’s cheaper per-call rate starts paying for its bigger base. With Nimbata you can answer that question only after a sales conversation or a first invoice.
Where the crossover sits
Infinity’s two tiers are themselves a worked example of how a metered model is supposed to behave. The $100/mo gap between Essentials and Pro buys a $0.05 cheaper per-call rate. That gap pays for itself at exactly 2,000 tracked calls a month ($100 ÷ $0.05) — below that volume Essentials is cheaper, above it Pro is. That kind of breakeven math is only possible because the rate is on the page. The same calculation is impossible for Nimbata’s $35 → $80 → $120 ladder, where the steps presumably buy more included volume or features, but the per-call economics underneath are invisible.
How to read this
These are the only two per-answered-call vendors in our call-tracking index — every other platform we track bills per minute or routes pricing through sales — so they’re the natural head-to-head for a buyer who wants duration-blind billing. Nimbata is unambiguously the cheaper entry point: $35/mo against $249/mo, a 7x base-price gap, with up to 20% off on annual. But “cheaper base” and “cheaper to run” are not the same claim when one vendor won’t quote its meter.
Infinity is the more expensive and the more honest of the pair: a $249 floor that you can actually budget against, because $0.20 and $0.15 per call are printed numbers, corroborated independently on G2. Nimbata is the lower-commitment SMB option whose true cost depends on a rate it keeps off the page. Neither publishes HIPAA support or a BAA, so compliance-bound buyers should treat both as unconfirmed and ask directly. For everyone else, the decision is less about the seven-times sticker gap than about how much you mind not knowing the per-call price before you commit.