Best AI Customer Support · HIPAA
Best AI Customer Support for HIPAA (2026)
7 ai customer support that state HIPAA support (a signed BAA), ranked by entry price. Every figure links to the vendor's own page and the date we captured it.
Key takeaways
- Cheapest: Help Scout at $0/mo.
- Qualifying: Help Scout, Gorgias, Intercom Fin, Ada, Decagon, Forethought, Sierra.
- Data current through: 2026-06-15.
Comparison
| # | AI Customer Support | Entry price | Free | HIPAA | SOC 2 | Best for | Source |
|---|---|---|---|---|---|---|---|
| 1 | Help Scout | $0/mo | Yes | Yes | Yes | SMB and mid-market SaaS | helpscout.com |
| 2 | Gorgias | $10/mo | No | Yes | Yes | Shopify e-commerce brands | gorgias.com |
| 3 | Intercom Fin | $39/mo | No | Yes | Yes | mid-market SaaS | intercom.com |
| 4 | Ada | — | No | Yes | Yes | large enterprises (300K+ conversations/year) | quote-only |
| 5 | Decagon | — | No | Yes | Yes | large enterprises with high support volume | quote-only |
| 6 | Forethought | — | No | Yes | Yes | mid-market to enterprise SaaS | quote-only |
| 7 | Sierra | — | No | Yes | Yes | large enterprises requiring heavily customized AI agents | quote-only |