Independent · sourced · Updated June 2026
Best AI Customer Support (2026)
The cheapest ai customer support is Help Scout at $0/mo. 2 offer a free tier (Help Scout, Tidio (Lyro AI)). This page compares 9 options on entry price, free tier, HIPAA/SOC 2 and best-for — every figure linked to its source, updated June 2026.
9 options compared on price, free tier, compliance and fit — ranked cheapest-first. Every figure links to the vendor's own page and the date we captured it; quote-only tiers show “—”, never a guess.
Key takeaways
- Cheapest: Help Scout at $0/mo (Free).
- Typical paid price: from $10/mo, median $27/mo, up to $39/mo — across 4 with published pricing.
- Free tier: Help Scout, Tidio (Lyro AI).
- HIPAA-ready: Help Scout, Gorgias, Intercom Fin, Ada, Decagon, Forethought, Sierra.
- Tracked: 9 vendors, data current through 2026-06-15.
Comparison
| # | AI Customer Support | Entry price | Free | HIPAA | SOC 2 | Best for | Source |
|---|---|---|---|---|---|---|---|
| 1 | Help Scout | $0/mo Free | Yes | Yes | Yes | SMB and mid-market SaaS | helpscout.com |
| 2 | Tidio (Lyro AI) | $0/mo Free | Yes | No | Yes | SMB e-commerce | tidio.com |
| 3 | Gorgias | $10/mo Starter | No | Yes | Yes | Shopify e-commerce brands | gorgias.com |
| 4 | Intercom Fin | $39/mo Essential | No | Yes | Yes | mid-market SaaS | intercom.com |
| 5 | Ada | — | No | Yes | Yes | large enterprises (300K+ conversations/year) | quote-only |
| 6 | Decagon | — | No | Yes | Yes | large enterprises with high support volume | quote-only |
| 7 | Forethought | — | No | Yes | Yes | mid-market to enterprise SaaS | quote-only |
| 8 | Sierra | — | No | Yes | Yes | large enterprises requiring heavily customized AI agents | quote-only |
| 9 | Yuma AI | — | No | — | Yes | Shopify and DTC e-commerce brands | quote-only |
Prices are the lowest published self-serve monthly rate as captured on the linked source. Annual-billing and usage details are on each vendor's record in our open dataset.
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Frequently asked questions
What is the cheapest ai customer support?
Help Scout has the lowest published entry price at $0/mo (Free), as of 2026-06-15.
How much does ai customer support cost per month?
Across the 4 ai customer support with published paid pricing, the median starting price is $27/mo, ranging from $10/mo to $39/mo, as of 2026-06-15. 2 also offer a free tier. 5 are quote-only.
Which ai customer support have a free plan?
Help Scout, Tidio (Lyro AI) offer a free tier.
Which ai customer support support HIPAA?
Help Scout, Gorgias, Intercom Fin, Ada, Decagon, Forethought, Sierra state HIPAA support (a BAA). Always confirm current scope with the vendor.
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How we compiled this
Adversarially re-verified 2026-06-15 (re-checked 2026-06-18) by fetching each vendor's official pricing page via WebFetch: intercom.com/pricing, tidio.com/pricing, gorgias.com/pricing, helpscout.com/pricing. Quote-only vendors confirmed to publish NO prices: forethought.ai/pricing (blend of platform + outcome fees, sales quote), ada.cx/pricing (300K+ annual conversation minimum, consultation only), sierra.ai/pricing (HTTP 404 — no pricing page), decagon.ai/pricing (HTTP 404 — no pricing page), yuma.ai/pricing (demo-only). For all quote-only vendors monthlyUsd=null; any third-party dollar estimates are confined to notes and never placed in numeric fields. Intercom monthly seat prices ($39/$99/$139) and annual ($29/$85/$132) cross-checked via WebSearch after an initial fetch mislabeled annual as monthly. Compliance verified on first-party trust pages: trust.intercom.com / intercom help 7053674, trust.tidio.com, gorgias.com/security, helpscout.com/security + DPA, security.ada.cx, sierra.ai/product/trust-and-reliability, trust.decagon.ai, yuma.ai security blog. Forethought GDPR left null (DPA only, no first-party cert page); Yuma HIPAA left null (not stated). All 10 vendors are real; zero fabricated; zero removed. accessedAt 2026-06-15.
Last verified 2026-06-15. We re-check published prices and compliance on a recurring cadence and update this page when they change.
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