Is Gorgias or Help Scout cheaper?

Help Scout has the lower entry price — Gorgias starts at $10/mo and Help Scout at $0/mo.

Does Gorgias or Help Scout support HIPAA?

HIPAA support — Gorgias: Yes; Help Scout: Yes. Confirm current scope with the vendor.

Gorgias vs Help Scout

A sourced, side-by-side comparison for ai customer support. Help Scout has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Help Scout has the lower entry price — Gorgias starts at $10/mo, Help Scout at $0/mo. Free tier: Gorgias No, Help Scout Yes. HIPAA: Gorgias Yes, Help Scout Yes.

As of 2026-09-02 · figures link to their source below

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forShopify e-commerce brands

Help Scout

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forSMB and mid-market SaaS

Sources — Gorgias: gorgias.com (verified 2026-09-02) · Help Scout: helpscout.com (verified 2026-09-02)

Key features

Gorgias: AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales

Help Scout: AI Answers autonomous chatbot at $0.75/resolution with 3-month free trial; AI inbox assistant, AI drafts, AI summarize on paid plans; HIPAA-eligible on Pro plan with BAA; Clean, simple inbox UX with 100+ integrations

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