Is Gorgias or Help Scout cheaper?

Help Scout has the lower entry price — Gorgias starts at $10/mo and Help Scout at $0/mo.

Does Gorgias or Help Scout support HIPAA?

HIPAA support — Gorgias: Yes; Help Scout: Yes. Confirm current scope with the vendor.

Gorgias vs Help Scout

A sourced, side-by-side comparison for ai customer support. Help Scout has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Help Scout has the lower entry price — Gorgias starts at $10/mo, Help Scout at $0/mo. Free tier: Gorgias No, Help Scout Yes. HIPAA: Gorgias Yes, Help Scout Yes.

As of 2026-06-15 · figures link to their source below

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forShopify e-commerce brands

Help Scout

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forSMB and mid-market SaaS

Sources — Gorgias: gorgias.com (verified 2026-06-15) · Help Scout: helpscout.com (verified 2026-06-15)

Key features

Gorgias: AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales

Help Scout: AI Answers autonomous chatbot at $0.75/resolution with 3-month free trial; AI inbox assistant, AI drafts, AI summarize on paid plans; HIPAA-eligible on Pro plan with BAA; Clean, simple inbox UX with 100+ integrations

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