Best AI Customer Support · head-to-head
Gorgias vs Help Scout
A sourced, side-by-side comparison for ai customer support. Help Scout has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Gorgias $10/mo vs Help Scout $0/mo — Help Scout is cheaper to start.
- Free tier: Gorgias No; Help Scout Yes.
- HIPAA: Gorgias Yes; Help Scout Yes.
Side by side
| Gorgias | Help Scout | |
|---|---|---|
| Entry price | $10/mo (Starter) | $0/mo (Free) |
| Free tier | No | Yes |
| HIPAA (BAA) | Yes | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | Shopify e-commerce brands | SMB and mid-market SaaS |
Sources — Gorgias: gorgias.com (verified 2026-06-15). Help Scout: helpscout.com (verified 2026-06-15).
Key features
Gorgias: AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales
Help Scout: AI Answers autonomous chatbot at $0.75/resolution with 3-month free trial; AI inbox assistant, AI drafts, AI summarize on paid plans; HIPAA-eligible on Pro plan with BAA; Clean, simple inbox UX with 100+ integrations