Best AI Customer Support · SOC2
Best SOC 2-compliant AI Customer Support (2026)
10 ai customer support that hold a SOC 2 attestation, ranked by entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
Key takeaways
- Cheapest: Help Scout at $0/mo.
- Qualifying: Help Scout, Tidio (Lyro AI), Gorgias, Intercom Fin, Ada, Decagon, Forethought, Sierra, Voiceflow, Yuma AI.
- Data current through: 2026-11-01. STALE marks a row whose price we have not re-checked at its source in over 30 days; a vendor with no published price is marked when any of its plans is. 7 of 10 rows below are marked.
Comparison
| # | AI Customer Support | Entry price | Free | HIPAA | SOC 2 | Best for | Source |
|---|---|---|---|---|---|---|---|
| 1 | Help Scout STALE · 2026-09-26 | $0/mo | Yes | Yes | Yes | SMB and mid-market SaaS | helpscout.com |
| 2 | Tidio (Lyro AI) | $0/mo | Yes | No | Yes | SMB e-commerce | tidio.com |
| 3 | Gorgias STALE · 2026-09-02 | $10/mo | No | Yes | Yes | Shopify e-commerce brands | gorgias.com |
| 4 | Intercom Fin STALE · 2026-09-02 | $39/user/mo | No | Yes | Yes | mid-market SaaS | intercom.com |
| 5 | Ada STALE · 2026-09-02 | — | No | Yes | Yes | large enterprises (300K+ conversations/year) | ada.cx |
| 6 | Decagon STALE · 2026-09-02 | — | No | Yes | Yes | large enterprises with high support volume | decagon.ai |
| 7 | Forethought | — | No | Yes | Yes | mid-market to enterprise SaaS | forethought.ai |
| 8 | Sierra STALE · 2026-09-02 | — | No | Yes | Yes | large enterprises requiring heavily customized AI agents | sierra.ai |
| 9 | Voiceflow | — | — | Yes | Yes | Support and CX teams building their own AI agents | voiceflow.com |
| 10 | Yuma AI STALE · 2026-09-02 | — | No | — | Yes | Shopify and DTC e-commerce brands | yuma.ai |